Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.
It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Region: Kraków, małopolskie
The Advisor in Refund Competence Center is responsible for processing refund transaction and providing daily expertise support from his/her area of responsibility according to the customer’s instructions on daily basis, within given deadlines. Taking care of customer satisfaction, assuring the best quality and timely answers. Participation in dedicated training, engaging in everyday tasks, team activities and process improvements. Thanks to broad range of activities you may constant develop your skills.