HR IT Support Agent with German Ref. No: 8614

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

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What we are looking for:

• Fluent German skills (min. C1)
• Good English skills
• Experience in HR processes, HR operations or HR systems will be a strong asset
• Previous experience in customer support, administration or corporate environment will be an advantage
• Very good communication skills and customer-oriented mindset
• High level of accuracy, responsibility, and attention to details
• Ability to work independently and manage tasks effectively
• Analytical thinking and problem-solving skills
• Openness to learning new systems and processes
• Basic understanding of IT systems or access management processes will be a plus

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What you will do:

Join the Lufthansa Group Business Services IT team and support internal HR-related applications used across the Lufthansa Group. We are looking for a person who enjoys helping others, works accurately with sensitive data, and would like to develop within IT support and HR systems environment. 

Tasks:

• Provide first-level IT support for internal users of HR applications
• Support users in resolving access-related and basic technical issues
• Handle user access requests and authorization management
• Work with HR-related sensitive data in line with security and compliance standards
• Register, monitor and resolve requests in the ticketing system
• Escalate more complex issues to dedicated IT teams when required
• Maintain process documentation and knowledge base
• Cooperate closely with HR and other internal departments
• Build positive relationships with internal customers and ensure high quality support

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We offer:

For our employees we offer:

• Hybrid working model (work in the office one day per week)
• Opportunity to work from each part of Poland during remote work
• Flexible working time
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success

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