Cash Collection Specialist with German Ref. No: 8571

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

What we are looking for:

  • Master’s/Bachelor’s degree
  • Min. 1 -2 years of experience in the accounting field
  • Very good command of German (min. B2 level)
  • Good command of English
  • Any experience with ERP and/or accounting systems will be a plus
  • Good command of all Windows applications
  • High communication skills
  • Diligent, independent and systematic approach to work
  • Analytical and conceptual mindset, numerical skills
  • Team player
  • Customer orientation
  • Flexibility and adaptability

In your new job you will:

  • Professional and proactive day-to-day contact with customers (via phone and email) in order to ensure timely payments
  • Identification of non-payment reasons and payment behavior analysis
  • Performs analysis, conducts investigations and reconciliations of accounts as necessary
  • Prepares and sends documents and reports for customers and internal departments (e.g.: statement of accounts, balance confirmation, reconciliation files)
  • Manages dunning process. Completes in a timely manner all tasks determined by Collection Strategy and Collection tool
  • Coordinates cash collection and customer inquiries in Invoicing and Cash Collection cluster
  • Prepares documentation of Collection efforts and cooperates with Sales, Legal and 3rd party Collection Agencies
  • Knows and follows confidential data protection rules and ensures compliance with internal guidelines and procedures
  • Works with accounting documents and processes data and vouchers according to accounts receivables procedures
  • Ensures customer’s master data in accounting system to be up to date

We offer:

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Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets

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Private medical care for employees and their families

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Possibility to adjust the place and hours of work to private needs

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Attractive development opportunities

For our employees we offer:

  • Hybrid working model (one working day in the office per week)
  • Opportunity to work from each part of Poland during remote work
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
  • Continuous improvement environment
  • Supportive & friendly working atmosphere - we work towards a joint success

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