IT Product Manager (SaaS applications) Ref. No: 8617

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

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What we are looking for:

• Academic degree in IT, Business Informatics, Business Administration or a comparable field
• Several years of professional experience in IT, IT service management, application management or a comparable area, ideally with a focus on SaaS applications
• 5+ years of practical experience supporting and managing SaaS applications or comparable business-critical IT solutions

• Experience working with business-critical IT systems and responsibility for their stable operation
• Strong ability to analyze business and functional requirements
• Experience with provider and contract management
• Understanding of IT Service Management, change management and IT project management principles
• Ability to communicate technical concepts clearly
• Very good English skills

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What you will do:

Join Lufthansa Group Business Services and take ownership of business-critical SaaS applications supporting Lufthansa Group companies worldwide.

As an IT Product Manager, you will combine product ownership, IT service management, business analysis and provider management. You will be responsible for the stable operation and continuous development of assigned applications.

Tasks:

• Take end-to-end ownership for the operation, development and lifecycle management of assigned IT applications
• Act as Product Manager for Shelf and Workiva, ensuring stable and reliable services for users
• Support the Product Manager responsible for Systran and Clarity

• Ensure smooth operation, releases, upgrades, testing and continuous improvement of the applications
• Monitor interfaces and automated processes to ensure their integrity, performance and reliability
• Collect, structure and analyze business and functional requirements and translate them into viable IT solutions
• Manage relationships with external IT providers, including SLAs, contracts, performance and service quality
• Coordinate internal and external stakeholders to ensure timely delivery and resolution of issues
• Lead or support the onboarding of new applications, including Workiva
• Coordinate implementation of new solutions
• Ensure compliance with relevant IT governance, security, risk and architecture requirements

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We offer:

For our employees we offer:

• Hybrid working model (work in the office one day per week)
• Opportunity to work from each part of Poland during remote work
• Flexible working time
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success

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