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Operations Manager (Reporting Services) with German Ref. No: 7253


Kraków, małopolskie


Working hours:
Flexible working hours


Terms of employment:
Permanent contract

Lufthansa Global Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.


  • Academic graduate (Business Administration)
  • 4-5 years of professional experience and proven track record in team management (preferable in the finance/reporting area)
  • Familiar with Management Reporting topics, strategies and performance management tools
  • Very good general understanding of the processes in scope
  • Cross-industry knowledge in shared service industry
  • Fluent English skills
  • Good German skills 
  • Excellent communication and interpersonal skills
  • Excellent problem solving ability
  • Self-driven and proactive with business maturity
  • Readiness to travel – up to 15%


Manages delivery and operational performance of the Reporting Services (for Group Companies) in cooperation with the German reporting teams. You will act as an important key player in the collaboration with all reporting departments within the company also driving projects and being responsible for E2E processes. Furthermore, you will be involved in the overall management as well as in continuous improvement programs and driving automations.

  • Responsible for smooth & consistent service delivery for all services / group companies / all countries in scope
  • Manages overall operational performance - high quality & compliance, talent attraction & retention, business partner satisfaction, cost-efficiency/unit costs (= key performance indicators)
  • Leads, motivates and develops the subordinated staff in the context of corporate management principles as well as ensures efficient organizational structure and process organization in the area of delegation
  • Service level realization acc. quality and cost agreed with group companies or respective corporate functions:

- Assures adherence to process design and standards set
- Responsible to ensure consistent use of methodology & tools
- Supports harmonization of processes (alignment with group companies and decision via process managements / PO)
- Oversees development and implementation of trainings with respect to reporting services (functional training)
- Develops reporting solutions and ensures continuous improvement of reporting process

  • Balances demand and supply of capacities / resources
  • Owns budgets and monitors cost developments - takes decisions around resources and investments etc. for Reporting services to drive towards the common targets
  • Develops organizational capabilities
  • Escalation instance for Reporting services related topics



  • Challenging work in an international environment under highest standards
  • Attractive benefits and bonus system
  • Friendly work environment
  • Opportunity to work with people from different cultures and nations
  • Language skills development opportunities
  • Job stability and flexible working time
  • Mother friendly company