IT Customer Support Agent with German Ref. No: 8308

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie


What we are looking for:

  • Very good German skills
  • Good English skills
  • Previous experience in customer service/IT support will be an asset
  • High interpersonal and communication skills
  • Team player
  • Diligent, independent and systematic approach to work
  • Problem solving orientation
  • Strong time management and organizational skills


In your new job you will:

  • Maintain a positive, empathetic, and professional attitude toward customers
  • Be a competent support regarding procurement systems and applications
  • Ensure customer satisfaction and provide professional customer support in German and English
  • Communicate and build a good relations with team and our customers
  • Acknowledge and resolve customer requests
  • Fulfill requests with accuracy and attention to details
  • Maintain process database and documentation
  • Cooperate with colleagues from the team and other departments to provide the best service
  • Participate actively in the IT community


By working with us you gain:

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Attractive development opportunities in IT

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Possibility to adjust the place and hours of work to private needs

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Private medical care for employees and their families

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Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets

For our employees we offer:

  • Hybrid working model (working in the office: 1 day/month)
  • Opportunity to work from each part of Poland during remote work
  • Flexible working time
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
  • Continuous improvement environment
  • Supportive & friendly working atmosphere - we work towards a joint success


Pozostałe oferty tego pracodawcy:


Młodszy Specjalista ds. HR z językiem niemieckim / Nr ref.: 7607
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
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Statutory Closing Manager (HGB) / Nr ref.: 8302
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
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Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
IT Manager – SAP FI / Nr ref.: 8312
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Statutory Closing Expert (HGB) / Nr ref.: 8338
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Controlling Processes & Projects Expert / Nr ref.: 8340
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Financial Accounting Specialist
with German / Nr ref.: 8343
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Samodzielny księgowy/ GL Accountant
z językiem niemieckim / Nr ref.: 8343
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Team Leader - Reporting Services & Cost Accounting / Nr ref.: 8348
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
SAP Technology Specialist / Nr ref.: 8350
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
IT Manager - SAP Technology/SAP Basis / Nr ref.: 8350
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
SAP Authorization Specialist / Nr ref.: 8351
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
IT Manager - SAP Authorization / Nr ref.: 8351
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Specjalista w Dziale Administracji Personalnej / Nr ref.: 8353
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
SAP BI/BW Specialist / Nr ref.: 8352
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
IT Manager - SAP BI/BW / Nr ref.: 8352
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
SAP Controlling Key User with German / Nr ref.: 8340
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
SAP FI Expert / Nr ref.: 8312
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
SAP SuccessFactors Integration Manager / Nr ref.: 8355
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
SAP SuccessFactors Integration Specialist / Nr ref.: 8355
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Senior Controller - Finance Transformation Program / Nr ref.: 8307
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']