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HR Advisor (Learning Management) Ref. No: 8025

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie


Our requirements:

  • Academic graduate, preferably Business Administration or Psychology
  • Min. a year of experience in Learning Management
  • Understanding of demand processes and awareness of Learning Management strategy
  • Good understanding of Learning Management Systems
  • Experience with SAP SuccessFactors will be an asset
  • Knowledge and experience with data analyses (analysing trends and training booking behaviour)
  • English fluent in writing and speaking
  • Great ability to communicate easily ideas with varies stakeholders
  • Great customer support skills
  • Very good storytelling skills with the ability to work in virtual teams
  • Open and Can Do personality


Your responsibilities:

  • Consult Business Partner on learning administration in SuccessFactors including advisory service on the best practices of displaying the Learning Plan in SuccessFactors Learning Management System.
  • Close cooperate with the Leadership Development & Cultural Transformation Team on developing the best possible solution for the customer service in Learning Management, administrative management and reporting of the Leadership Development & Cultural Transformation Team programs.
  • Plan and growth the commercial site of training programs in particular:
      • Proactive screening of future events to optimize occupancy rates,
      • Cancel events (in coordination with product manager) that are not adequately booked and actively offer rebooking options to participants to other events
      • Cleans waiting list bookings of learners that have received a place on a training already, and managing this way  proactively double-booking
  • Document concepts for complex use cases focusing on digitalization and standardization of Learning Experience.
  • Articulate and present your ideas and recommendations to Product Manager
  • Agree on expectations of reports and create feedback reports and other reports for product evaluation and deliver them on agreed time
  • Continuously enhance user-experience by e.g. enhancing design and content of registration mails, standardization of displays & processes
  • Learn, practice, and share with your co-workers through lessons learned, team collaboration,  to help improve our collective knowledge and best practices together
  • Work closely with SuccessFactors IT Team and Product Managers team to ensure a smooth transition of Learning Experience ideas into the Learning system
  • Creating collateral, documentation, and other technical materials as needed
  • Troubleshooting problems related to supported Training Programs
  • Monitoring training demand to assure that additional training needs are addressed in timely manner to Product owner
  • Correct and timely (tight SLAs) execution of the basic training admin processes per training product (with registration, cancellation, rebooking, enrolment of waitlist candidates,  reservation of hotel and classrooms, financial closing and sending certificates and feedback form)
  • Participant coordination and creating /deliver participant lists for training venue
  • Support and answer the questions of the participants concerning bookings, cancellations, hotel reservation
  • Supporting marketing activities by e.g. direct links to events in SuccessFactors


We offer:

  • Hybrid working model
  • Opportunity to work from each part of Poland during remote work
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
  • Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets
  • Continuous improvement environment
  • Supportive & friendly working atmosphere - we work towards a joint success


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