Head of IT Services Ref. No: 8016

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

Requirements:

• Minimum 8 – 10 years relevant management and leadership experience
• Expertise on IT Service management processes
• Understanding of business processes (finance, procurement, logistics, HR)
• Commercial knowledge and thinking
• Experience in working in an international environment
• Strong customer orientation skills
• Strategic thinking competence
• Innovative thinking
• Problem solving skills
• Strong team motivation abilities
• Strong communication skills

Responsibilities:

The job incumbent is responsible for the management and steering of the department “IT Services Krakow” which encompasses the IT responsibility for the global center technology (systems & infrastructure), SAP (FI/CO, SRM, core, Authorizations, HR) systems, Web applications, cross domain solutions, customer support as well as business process automation. The job incumbent manages and governs sub teams providing appropriate steering structures in order to ensure the reliability of operation of the IT landscape. Additionally further development, internal IT process harmonization, standardization and automation will be processed in accordance with business requirements.

 IT Strategy:

• Contribute to the development of the overall IT strategy reflecting the business requirements in the area of responsibility
• Develop, agree and implement the IT strategies for Global IT Infrastructure & Customer Support in alignment with the overall IT strategy
• Manage the IT domain architecture and the respective application portfolio across the group
• Consult global service centers for IT solutions 
• Design and Implement Information Management processes in the area of responsibility, coordinate corrective actions where needed in alignment with the overall IT processes
• Drive standardization of IT processes within the area of responsibility

 Information Technology Management:

• Ensure operation and maintenance of the assigned applications and global IT infrastructure (e.g. SAP, Customer Support, Electronic Workplaces and WAN/LAN/WiFi/Skype/telephony infrastructure with around 2.000 users) according to standard ITIL processes (e.g. incident, change, vendor, escalation  management)
• Ensure close communication to internal customers and advise business on streamlining and standardizing existing processes or introducing new ones in order to constantly improve the efficiency of business processes, contributing to the definition of business projects
• Manage the responsibilities and tasks within the sub teams and distinct projects while keeping leadership oversight
• Identify, analyze, evaluate, monitor and control task areas within IT Services

 Innovation:

• Drive automation/innovation in the area of responsibility in order to ensure competitiveness and contribute to automation/innovation in other departments
• Enable Shared Services to achieve their cost and process targets with appropriate digital IT solutions
• Steer implementation of IT projects within the assigned area of responsibility

 Leadership:

• Ensure that the distinct areas of responsibility are properly organized, staffed and directed
• Secure the proper planning of capacities for all relevant tasks for the day-to-day operation as well as projects
• Guide, motivate and develop the directly and indirectly subordinate employees within the human resources policy
• Plan and manage the routine cost and project budget in the area of responsibility; initiate and steer corrective actions in case of deviations

We offer:

• Challenging work environment and growth opportunities
• Private medical care for employees and their family members
• Flexible working time and place adjusted to employee’s needs