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Customer Service Advisor with German Ref. No: 7612

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie


We are waiting for you if:

  • Your German is at min. B2 Level
  • Your English is at B2 level
  • You are ready to be a part of our great Customer Support team


Your tasks:

Our Customer Service Advisor is responsible for users support with queries regarding the use of Lufthansa application based on a very popular SAP SRM module (IT / procurement area).

The role requires answering inquiries in respective ticketing tool and sometimes by phone, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Being a competent support regarding application and orders questions
  • Ensure customer satisfaction and provide professional customer support
  • Communicating and building a good relationship with our customers
  • Acknowledging and resolving customer requests
  • Coordinating with colleagues from other departments as necessary
  • Providing a training for new colleagues


We offer:

  • Flexible working hours from Monday till Friday
  • Home Office
  • Flight tickets with employee discounts
  • SAP and procurement application training for beginners
  • Working with a prestigious product
  • The best team to work with
  • Working with German native speakers and colleagues from the whole world
  • Clearly defined career path
  • An employment contract
  • Package of benefits like: medical care, Multisport Card, co-financing for language courses and more


Pozostałe oferty tego pracodawcy:


Młodszy Specjalista ds. HR z językiem niemieckim / Nr ref.: 7607
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Pracownik biurowy ze znajomością języka niemieckiego / Nr ref.: 7608
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Absolwenci/ studenci ze znajomością języka niemieckiego / Nr ref.: 7616
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Młodszy Księgowy z j. niemieckim / Nr ref.: 7643
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Germanista / Nr ref.: 7740
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Financial Accounting Specialist with German / Nr ref.: 7741
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Quality Control & Internal Audit Specialist / Nr ref.: 7756
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Specjalista ds. HR z językiem niemieckim / Nr ref.: 7606
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Talent Acquisition Specialist with German / Nr ref.: 8068
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Insolvency Case Manager with German / Nr ref.: 8205
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Data Analyst with SAP Analytics Cloud / Nr ref.: 8192
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Fixed Assets Accountant with German / Nr ref.: 8235
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Application Manager
(Procurement tools) / Nr ref.: 8238
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Reporting Specialist / Nr ref.: 8239
Lufthansa Group Business Services (LGBS)
location_on Kraków , małopolskie local_offer SUPER OFERTA $Offer['publicId']
Strategic Buyer with German / Nr ref.: 8243
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Controlling and Reporting Specialist / Nr ref.: 8260
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
OTC Junior Accountant/Accountant with German / Nr ref.: 8272
Lufthansa Group Business Services (LGBS)
location_on Kraków , małopolskie $Offer['publicId']
PtP Accountant with German / Nr ref.: 7643
Lufthansa Group Business Services (LGBS)
location_on Kraków , małopolskie school DLA STUDENTA $Offer['publicId']
Samodzielny księgowy/ GL Accountant
z językiem niemieckim / Nr ref.: 7741
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Operational Buyer
with German / Nr ref.: 8274
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Operational Buyer with German / Nr ref.: 8274
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Data Analyst - SAC Developer / Nr ref.: 8277
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Competence Center Financial Services Coordinator / Nr ref.: 8283
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Procurement Specialist with German / Nr ref.: 8285
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Tactical Buyer with German / Nr ref.: 8287
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Cargo Billing Administrator / Nr ref.: 8288
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']