PtP Process Architect Ref. No: 7818

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

Requirements:

• Min. 2-3 years of experience in PtP area
• Min. 5 years of experience in SSC or/and BPO environment
• Experience in Process Management (process improvement, gaining efficiency) and Project Management
• Experience in leading a process change & improvement projects and different productive operational platforms
• Very good command of English (min. B2)
• Knowledge of SAP
• Analytical and conceptual mindset
• Highly independent and systematic approach to work
• Strong interpersonal, communication and cooperation skills
• Customer orientation and intercultural competence

Responsibilities:

Process Architect will be responsible for Group-wide steering, development, standardization, harmonization and optimization of the P2P process. He/She will develop common process definition, measurements, methodology and tools to drive end-to-end process improvements across the Lufthansa Global Business Services customers.  Moreover he/she will design, implement and update the processes in scope assuring compliance and quality with lower costs and higher productivity.

• Leading global end-to-end PtP process projects and resources within Global Process Owner organisation
• Informing about and presenting the development of the project/service
• Meet stakeholders satisfaction, meeting cost, quality, and timeliness requirements
• Defines global end-to-end PtP process based on input of Process Owner and Process Managers
• Defines global end-to-end PtP process-specific tools, resources and infrastructure
• Defines roles and qualifications within the process as well as process trainings
• Defines global end-to-end PtP  process performance indicators and drives process improvement
• Communicates process changes
• Operationally drives a definition and continuous enhancement of a process
• Supporting in development and implementation best-practice process strategies for all categories in scope in line agreed saving targets as well as best practice process strategies
• Assuring process compliance with corporate policies and regulatory guidelines
• Heading projects or initiating and steering projects

We offer:

• An international working environment
• Great atmosphere in a positive team
• Trainings and possibility of professional development
• Private medical care for employees and their family members
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
• Possibility to fulfil a dream about far journeys with attractive discounts for air tickets