Junior Cash Collection Specialist with German Ref. No: 8571

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

What we are looking for:

• Master’s/Bachelor’s degree
• Very good command of German (min. B2 level)
• Good command of English
• Any experience in the customer service field or accounting will be an asset
• Good command of all Windows applications
• Strong analytical skills and attention to detail
• Good communication and customer-oriented approach
• Ability to work independently and as part of an international team
• Willingness to learn and develop in the area of Finance

In your new job you will:

• Maintain professional and proactive day-to-day contact with customers via phone and email to ensure timely payments
• Monitor and analyze open and overdue items and identify reasons for non-payment
• Manage and coordinate customer disputes in cooperation with relevant internal departments
• Execute dunning activities in accordance with collection procedures, collection strategy, and collection tools
• Perform account reconciliations, investigations, and analyses related to outstanding receivables
• Prepare and send customer documentation and reports, such as statements of account, balance confirmations, and reconciliation files
• Cooperate closely with internal departments to ensure invoice accuracy and customer satisfaction
• Coordinate cash collection activities and customer inquiries within the Invoicing and Cash Collection area
• Prepare documentation of collection activities
• Process accounting documents and data
• Support process improvements, standardization initiatives, teamwork, and knowledge sharing

We offer:

For our employees we offer:

• Hybrid working model (one working day in the office per week)
• Opportunity to work from each part of Poland during remote work
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success