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Quality Assurance Specialist Ref. No: 6997


Kraków, małopolskie




Permanent contract

The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide  delivery structure providing business services in the areas of Finance, Accounting, HR, Management Reporting, Procurement and IT for entire Lufthansa Group.

Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides providing and steering the respective services the goal is to also harmonize, standardize and continuously improve the efficiency and efficacy of processes. LGBS is a global company with locations in Frankfurt, Hamburg, Cologne, Cracow, Manila and Mexico City.

A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of our success.


  • Experience in BPO/ Service Delivery or basic experience in quality assurance/ audit
  • Basis of risk and control concept
  • Proficient with MS Office (in particular Excel, PowerPoint)
  • English - advanced
  • Diligent, independent and systematic approach to work
  • Analytical and conceptual mindset
  • Attention to detail and focus on deliverables quality
  • Communication and presentation skills (verbal and written)
  • Clear and concise documentation skills
  • Proactivity, can do attitude
  • Focused on processes harmonization & automation


  • Assesses Key Performance Indicators design and results (samples testing)
  • Assesses Internal Controls design and effectiveness
  • Assesses quality of process documentation
  • Maintains up to date and adequate procedures for Internal QA processes
  • Supervises root cause analysis and corrective & preventive measures implementation
  • Successfully interacts with various internal departments (predominantly Operations and Process Management)
  • Actively seeks for operational performance improvement opportunities, including harmonization of processes

We offer:

  • Work in a renowned company and international environment
  • Great atmosphere in a positive team
  • Trainings and possibility of professional development
  • Development of language competences (partial funding of language courses)
  • Unique package of benefits (e.g. medical services, Multibenefit card, cafeteria package)
  • Possibility to fulfil a dream about far journeys with attractive discounts for air tickets
  • Possibility to adjust the time of work to your private needs – work begins between 7:00 am and 10:00 am