IT Customer Support Agent with German Ref. No: 8308

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

What we are looking for:

• Very good German skills
• Good English skills
• Previous experience in customer service/IT support will be an asset
• High interpersonal and communication skills
• Team player
• Diligent, independent and systematic approach to work
• Problem solving orientation
• Strong time management and organizational skills

In your new job you will:

• Maintain a positive, empathetic, and professional attitude toward customers
• Be a competent support regarding procurement systems and applications
• Ensure customer satisfaction and provide professional customer support in German and English
• Communicate and build a good relations with team and our customers
• Acknowledge and resolve customer requests
• Fulfill requests with accuracy and attention to details
• Maintain process database and documentation
• Cooperate with colleagues from the team and other departments to provide the best service
• Participate actively in the IT community

By working with us you gain:

For our employees we offer:

• Hybrid working model (working in the office: 1 day/month)
• Opportunity to work from each part of Poland during remote work
• Flexible working time
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success