Fraud Prevention Agent Ref. No: 7624

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie


Requirements:

  • Master/Bachelor degree or at least accomplished 3rd year of studies preferably in economics areas
  • Any experience in the area of sales audit, refunds or chargebacks will be a plus
  • Knowledge of electronic payment methods and their security issues will be an asset
  • Very good English skills (min. B2)
  • Very good knowledge of MS Office
  • Analytical way of thinking
  • Detective skills
  • Internet researching skills
  • Outside the box thinking
  • Ability to make independent decisions
  • Ability to create own solutions in extraordinary situations, not covered by procedure
  • Communication skills
  • Autonomous, pro-active and self-driven working style


Responsibilities:

  • Review online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment
  • Analysis and evaluation of bookings in various systems and sources
  • Investigation on given information (e.g. person, transaction, booking, payment)
  • Background research on the internet
  • Consultation of external and internal partners and applications to verify the booking
  • Decision on fraud/non-fraud and initiation of respective actions (i.e. cancellation of personal reservation, ticket refund, contact station, arrangement of cash payments)
  • Contacting and involving the stations concerning necessary checks or actions (passenger verification at the airport)
  • Proactively supporting the fraud management service by identification of new fraud patterns


We offer:

  • An international working environment
  • Great atmosphere in a positive team
  • Trainings and possibility of professional development
  • Private medical care for employees and their family members
  • Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
  • Possibility to fulfil a dream about far journeys with attractive discounts for air tickets


Other job offers of this employer:


HR Advisor / Ref. No: 7606
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
GL Accountant / Ref. No: 7605
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Młodszy Specjalista ds. HR z językiem niemieckim / Ref. No: 7607
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Pracownik biurowy ze znajomością języka niemieckiego / Ref. No: 7608
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior HR Advisor / Ref. No: 7607
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Analyst with German – Reporting, Data Management Services & Solutions / Ref. No: 7613
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Absolwenci/ studenci ze znajomością języka niemieckiego / Ref. No: 7616
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school FOR A STUDENT $Offer['publicId']
OTC Accountant / Ref. No: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Procurement Specialist with German / Ref. No: 7628
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Operational Buyer with German / Ref. No: 7630
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller with German / Ref. No: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
OTC Junior Accountant / Ref. No: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
PTP Junior Accountant / Ref. No: 7611
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller / Ref. No: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Młodszy Księgowy / Ref. No: 7629
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Strategic Buyer with German / Ref. No: 7652
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Strategic Buyer with German (Construction category) / Ref. No: 7654
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Młodszy Księgowy z j. niemieckim / Ref. No: 7643
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school FOR A STUDENT $Offer['publicId']
Customer Service Advisor with German / Ref. No: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Support Agent with German / Ref. No: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Analyst with German – Reporting, Data Management Services & Solutions / Ref. No: 7613
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Absolwenci/ studenci z językiem angielskim / Ref. No: 7686
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school FOR A STUDENT $Offer['publicId']
Junior Accountant GL / Ref. No: 7605
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Accountant (Billing Cargo Center) / Ref. No: 7691
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Expert - SAP FI / Ref. No: 7692
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Manager - SAP FI / Ref. No: 7692
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Reporting Specialist / Ref. No: 7644
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Strategic Buyer with German (Facility Management category) / Ref. No: 7654
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
HR Advisor with German - Recruitment Team / Ref. No: 7730
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Germanista / Ref. No: 7740
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school FOR A STUDENT $Offer['publicId']
Financial Accounting Specialist with German / Ref. No: 7741
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
HR IT Solution Architect/ Integration Consultant / Ref. No: 7752
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Project Officer Support (Procurement project) / Ref. No: 7779
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
HR Advisor with German (Payroll Team) / Ref. No: 7780
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
PTP Accountant / Ref. No: 7611
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Financial Controller / Ref. No: 7782
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Financial Controller / Ref. No: 7788
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Travel & Expenses Advisor with German / Ref. No: 7826
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Sales Accounting Specialist (Competence Team) / Ref. No: 7716
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Process Manager Procurement with German / Ref. No: 7847
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Customer Service Advisor with German (Business Travel applications) / Ref. No: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school FOR A STUDENT $Offer['publicId']
Risk and Cash Office Analyst/Specialist / Ref. No: 7874
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Junior Analyst / Analyst – Reporting, Data Management Services & Solutions / Ref. No: 7877
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
SAP Support Specialist with German / Ref. No: 7883
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Specjalista ds. Administracji Personalnej z językiem niemieckim / Ref. No: 7606
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Cash Collection Specialist / Ref. No: 7910
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Junior Cash Collection Specialist / Ref. No: 7910
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Data Analyst for Process & Data Mining in Celonis / Ref. No: 7912
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
IT Product Manager with German (Staff Travel applications) / Ref. No: 7920
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Financial Controller with German / Ref. No: 7788
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Chief Data Protection Officer / Ref. No: 7933
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Financial Statements Specialist / Ref. No: 7938
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']