OtC Process Architect Ref. No: 7824

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

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Requirements:

• Min. 5 years of practical knowledge of operations
• Previous work experience in cash collections or OtC-related field
• Knowledge of Process Management (process improvement, gaining efficiency)
• Experience in business analysis (interface processes IT)
• Knowledge of Project Management
• Migration experience would be an asset
• Knowledge of Cash Collection Tools and techniques
• SAP FI experience
• Change Management experience
• Very good command of English
• Analytical and conceptual mindset
• Highly independent and systematic approach to work
• Strong interpersonal and communication skills (self-confidence and convincing skills), assertiveness and persuasiveness 
• Strong cooperation skills, customer orientation and intercultural competence

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Responsibilities:

• Group-wide steering, development, standardization, harmonization and optimization of Order to Cash processes
• Develops common process definition, measurements, methodology and tools to drive end-to-end process improvements across the LGBS customers
• Ensuring the design, implementation and updating of the Global Process Management Strategy for all processes in scope assuring compliance and quality with lower cost and higher productivity
• Identifies process related risks, designs Internal Control Systems and process risk management
• Supports in development and implementation best-practice process strategies for all categories in scope in line agreed saving targets as well as best practice process strategies
• Assuring process compliance with corporate policies and regulatory guidelines
• Defines and develops KPI’s and other Performance Indicators
• Definition of process-specific tools, resources and infrastructure
• Definition of roles and qualifications within the process as well as process trainings
• Ensuring formal process documentation
• Developing the service catalogue
• Identify the roadmap to migrate from AS-Is to the To-Be Environment
• Heads projects or initiates and steers projects
• Demand management towards LGBS IT (Translate process change into IT requirements. Preliminary analysis, development of business concepts together with IT)

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We offer:

• An international working environment
• Great atmosphere in a positive team
• Trainings and possibility of professional development
• Private medical care for employees and their family members
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
• Possibility to fulfil a dream about far journeys with attractive discounts for air tickets

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