IT Contract Manager with German Ref. No: 8132

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

Requirements:

• Min. 2 years of professional experience in IT procurement, Vendor Management or related function
• Very good knowledge on IT contracts, terms and regulations, legal aspects, etc.
• Good IT knowledge and overview about current IT technologies
• Fluent English both in writing and verbally
• Good German skills in writing and verbally
• Strong interpersonal and communication skills
• Analytical and conceptual mindset

Responsibilities:

As an IT Contract Manager you will design, manage, lead and develop a professional Supplier Relationship Management (SRM) for strategic IT service providers in IT Purchasing of the Group for various types of IT services (IT Infrastructure – data center, Network, digital workplace; consulting, maintenance, application operation and standard licenses). This includes all commercial supplier processes starting with the signing of the contract over the entire contract life cycle. Process owner for the commercial IT supplier management process. Primary control and escalation interface to suppliers regarding commercial aspects.

Tasks:

• Contribute to the introduction and implementation of the SRM processes, KPIs and tools within the defined framework
• Conception of the supplier-specific SRM framework
• Active supplier management for selected suppliers in cooperation with vendor management
• Commercial and contractual supplier management of all managed IT contracts incl. extensions/renewals and Change Request Management
• Performance/KPI measurements of IT contracts and active claim management in case of contract breaches
• Identification and use of optimization potentials and innovations

We offer:

• Challenging work in an international environment under highest standards
• Attractive career development opportunities
• Job stability and flexible working time, enabling to enjoy your personal lifestyle
• Private medical care for employees and their family members