HR IT Expert - SAP Success Factors Learning (f/m) Ref. No: 8559

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

What we are looking for:

  • Bachelor’s or Master’s degree
  • Minimum 3 years of experience working with SAP Success Factors LMS
  • Strong functional and technical understanding of SAP Success Factors LMS
  • Experience with SAP SuccessFactors Suite
  • Experience in collecting requirements in a structured way, understanding them in depth and design solutions
  • Capability to organize transition of technological solution design into operational Service Management
  • Experience in provider and SLA management
  • Excellent English skills
  • Advanced MS Excel
  • Clear communication of technical ideas to technical and non-technical audiences
  • Self-motivated, analytical, and structured with strong problem-solving and time management

Responsibilities:

  • Manage HR IT applications within SAP (with focus on SAP SuccessFactors LMS)
  • Ensure stable and reliable operation of HR applications
  • Coordinate smooth releases, updates, upgrades, and testing activities
  • Customize applications according to business and technical requirements
  • Build custom and scheduled reports based on business needs
  • Handle permissions and access management for assigned HR applications
  • Act as the primary contact for IT-related topics for HR process owners and operations
  • Take ownership of all issues related to assigned HR applications
  • Coordinate Help Desk activities and handle tickets as 3rd level support
  • Monitor interfaces and automated processes to ensure integrity, performance and stability
  • Manage escalations and ensure timely resolution of major incidents
  • Manage external IT service providers and ensure SLA compliance
  • Coordinate internal and external stakeholders across business, IT, and operations
  • Translate business requirements into technical solutions together with IT teams and providers

We offer:

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Attractive development opportunities

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Private medical care for employees and their families

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Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets

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Possibility to adjust the place and hours of work to private needs

For our employees we offer:

  • Hybrid working model (working in the office: 1 day/week)
  • Opportunity to work from each part of Poland during remote work
  • Flexible working time
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
  • Continuous improvement environment
  • Supportive & friendly working atmosphere - we work towards a joint success

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