Agent Payment Fraud Detection Ref. No: 8116

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków , małopolskie

Requirements:

• Master/Bachelor degree or at least accomplished 3rd year of studies preferably in economics areas
• Any experience in the area of sales audit, refunds or chargebacks will be a plus
• Knowledge of electronic payment methods and their security issues will be an asset
• Very good English skills (min. B2)
• Very good knowledge of MS Office
• Analytical way of thinking
• Detective skills
• Internet researching skills
• Outside the box thinking
• Ability to make independent decisions
• Ability to create own solutions in extraordinary situations, not covered by procedure
• Communication skills
• Autonomous, pro-active and self-driven working style

Responsibilities:

• Review online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment
• Analysis and evaluation of bookings in various systems and sources
• Investigation on given information (e.g. person, transaction, booking, payment)
• Background research on the internet
• Consultation of external and internal partners and applications to verify the booking
• Decision on fraud/non-fraud and initiation of respective actions (i.e. cancellation of personal reservation, ticket refund, contact station, arrangement of cash payments)
• Contacting and involving the stations concerning necessary checks or actions (passenger verification at the airport)
• Proactively supporting the fraud management service by identification of new fraud patterns

We offer: