Agent Payment Fraud Detection Ref. No: 8116

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków , małopolskie

What we are looking for:

• Master/Bachelor degree or at least accomplished 3rd year of studies preferably in economics areas
• Any experience in the area of sales audit, refunds or chargebacks will be a plus
• Knowledge of electronic payment methods and their security issues will be an asset
• Very good English skills (min. B2)
• Very good knowledge of MS Office
• Analytical way of thinking
• Detective skills
• Internet researching skills
• Outside the box thinking
• Ability to make independent decisions
• Ability to create own solutions in extraordinary situations, not covered by procedure
• Communication skills
• Autonomous, pro-active and self-driven working style

In your new job you will:

• Review online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment
• Analyse and evaluate bookings in various systems and sources
• Investigate on given information (e.g. person, transaction, booking, payment)
• Make background research on the internet
• Consult external and internal partners and applications to verify the booking
• Decide on fraud/non-fraud and initiation of respective actions (i.e. cancellation of personal reservation, ticket refund, contact station, arrangement of cash payments)
• Contact and involve the stations concerning necessary checks or actions (passenger verification at the airport)
• Proactively support the fraud management service by identification of new fraud patterns

By working with us you gain:

For our employees we offer:

• Hybrid working model
• Opportunity to work from each part of Poland during remote work
• Flexible working time
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success