IT Consultant – SAP Basis Ref. No: 8021

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

Requirements:

• Extensive technical SAP Basis knowledge and experience
• Min. 5 years of practical experience in supporting and managing  applications in the  environment
• Min. 5 years of practical experience in steering and managing IT service providers
• Experience in life cycle management of SAP systems
• Knowledge of new SAP technologies like SAP BTP, SAC, SAP DWC will be an asset
• Previous experience in S/4 HANA transformation and SAP operated in the Cloud will be an asset
• Very good English skills
• Planning and organizational talent
• Analytical skills and accuracy
• Strong conceptual skills; problem solving competence
• Capability to define precisely complex situations and issues

Responsibilities:

• Manage applications and services within the landscape with focus on SAP system
• Ensure a smooth operation of the for  IT applications for the company and its worldwide group customers in close cooperation with the IT team members in Germany as well as the contracted service providers
• Support and consulting of internal business units and customers in a group in IT - related issues in the SAP environment
• Conceptual design and implementation of SAP system architecture, system management functions and security features within the  IT landscape (with focus on PaaS-Cloud environments)
• Definition of requirements concerning IT-changes / coordination of IT-changes requested towards IT service providers
• Continuous monitoring of interfaces and automated processes regarding integrity, performance and optimal usage, ensuring a smooth and stable IT support for business processes
• Derive necessary technical and conceptual measures from the monitoring analysis, plan and implement the same in direct interaction with Customer, IT team and service providers
• Create IT specifications from customer requirements and prepare corresponding decision paper
• Create and maintain technical documentation
• Handling of Incidents and Change Requests
• Drive automation and digitization in IT and the supported processes
• Act as primary contact for IT-related issues of  process management units as well as operations in KRK, ensuring close communication and alignment of activities
• Act as the 2nd-level support for SAP and non-SAP topics in KRK, solving on-site and/or filtering the issues for further solution findings within the  IT team and/or the service provider
• Collect requirements in a structured way, understanding them in depth and design solutions together with the  IT team in Germany and service providers
• Conduct and support trainings and workshops

We offer:

• Challenging work environment and growth opportunities
• Private medical care for employees and their family members
• Flexible working time and place adjusted to employee’s needs