Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.
It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Region: Kraków, małopolskie
Experience in BPO/SSC environment
Basis of risk and control concept
Proficient with MS Office (in particular Excel, PowerPoint)
SAP knowledge will be an asset
Very good command of English
Diligent, independent and systematic approach to work
Analytical and conceptual mindset
Attention to detail and focus on deliverables quality
Clear and concise documentation skills
Proactivity, can do attitude
Focused on processes harmonization & automation
Internal Controls Performance Assessment Team is a newly established unit within the company, which key goal is to provide management with assessment of operational performance and risks management.
Quality Control & Internal Audit Specialist is responsible for operational performance assessment of LGBS as service provider through regular assessment of Internal Controls effectiveness and Key Performance Indicators. QC&IA Specialist will work with Operational teams on root cause analysis of identified deficiencies as well as verify corrective and preventive measures in order to continuously support the company in improving operational performance. He or she will support Team Leader in providing evidence for various audits, data analysis and special investigations.
Assesses Key Performance Indicators design and results (samples testing)
Assesses Internal Controls design and effectiveness
Assesses quality of process documentation
Maintains up to date and adequate procedures for Internal ICPA processes
Supervises root cause analysis and corrective & preventive measures implementation
Successfully interacts with various internal departments (predominantly Operations and Process Management)
Actively seeks for operational performance improvement opportunities, including harmonization of processes
Challenging work environment and growth opportunities (Internal Control&Audit area)
Great atmosphere in a positive team
Private medical care for employees and their family members
Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
Possibility to fulfil a dream about far journeys with attractive discounts for air tickets
Jesteśmy jedną z pierwszych agencji rekrutacyjnych i firm doradztwa personalnego w Polsce. Od 1991 roku wspieramy działania HR z zakresu rekrutacji i konsultingu wśród czołowych firm prowadzących działalność na polskim rynku.