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PtP Process Architect
Ref. No: 7818
Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.
It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Region: Kraków, małopolskie
Min. 2-3 years of experience in PtP area
Min. 5 years of experience in SSC or/and BPO environment
Experience in Process Management (process improvement, gaining efficiency) and Project Management
Experience in leading a process change & improvement projects and different productive operational platforms
Very good command of English (min. B2)
Knowledge of SAP
Analytical and conceptual mindset
Highly independent and systematic approach to work
Strong interpersonal, communication and cooperation skills
Customer orientation and intercultural competence
Process Architect will be responsible for Group-wide steering, development, standardization, harmonization and optimization of the P2P process. He/She will develop common process definition, measurements, methodology and tools to drive end-to-end process improvements across the Lufthansa Global Business Services customers. Moreover he/she will design, implement and update the processes in scope assuring compliance and quality with lower costs and higher productivity.
Leading global end-to-end PtP process projects and resources within Global Process Owner organisation
Informing about and presenting the development of the project/service
Meet stakeholders satisfaction, meeting cost, quality, and timeliness requirements
Defines global end-to-end PtP process based on input of Process Owner and Process Managers
Defines global end-to-end PtP process-specific tools, resources and infrastructure
Defines roles and qualifications within the process as well as process trainings
Defines global end-to-end PtP process performance indicators and drives process improvement
Communicates process changes
Operationally drives a definition and continuous enhancement of a process
Supporting in development and implementation best-practice process strategies for all categories in scope in line agreed saving targets as well as best practice process strategies
Assuring process compliance with corporate policies and regulatory guidelines
Heading projects or initiating and steering projects
An international working environment
Great atmosphere in a positive team
Trainings and possibility of professional development
Private medical care for employees and their family members
Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
Possibility to fulfil a dream about far journeys with attractive discounts for air tickets
Jesteśmy jedną z pierwszych agencji rekrutacyjnych i firm doradztwa personalnego w Polsce. Od 1991 roku wspieramy działania HR z zakresu rekrutacji i konsultingu wśród czołowych firm prowadzących działalność na polskim rynku.