Master Data Process Owner Ref. No: 7992

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

Requirements:

• Academic graduate
• 5+ years of experience in Shared Services in Master Data in large scale, multinational organizations
• Experience in Process Management
• Strong background in process automation tools, innovation management and continuous improvement methodologies
• Fluent English
• Facilitating and conflict management skills / mediation orientation / change management
• Focus on decision and implementation
• Highly independent and systematic approach to work
• Customer orientation and intercultural competence

Responsibilities:

Process Owner LH Group Master Data is accountable for strategy, standardization, definition, improvement, coordination of process execution and performance review.

• Understands of Group optimum and alignment with Group strategy
• Management of process related risks
• Design of product portfolio and services / processes / internal control procedures / IT applications
• Monitors production to deliver agreed quality (Service level agreements, KPI, compliance with corporate policies and regulatory guidelines)
• Ensures common process improvement methodology and tools to drive process improvements across centers / enterprises
• Designs and documents the process across Group to reach Group optimum
• Defines process KPI´s, SLA’s and process performance management
• Builds and develops process community, fosters active collaboration
• Drives standardization of MD processes and content across the LH Group
• Designs MD according the needs of interfacing processes (e.g. P2P, O2C, R2R, Procurement)
• Ensures via process definition and interface agreements that MD are complete and of high quality
• Set-up and maintains an ICS to ensure the correctness of MD and prevents fraudential attacks
• Reduces process cost and complexity; improves service quality
• Identifies and drives Group-wide process related projects and is responsible for respective budgets
• Sets up process related internal control system on a global level
• Ensures further bundling, automation and shoring of the Master Data process execution

We offer:

• Challenging work in an international environment under highest standards
• Attractive career development opportunities
• Job stability and flexible working time, enabling to enjoy your personal lifestyle
• Private medical care for employees and their family members