Sorry, this job offer is no longer available !

IT Support Agent with German Ref. No: 7612

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie


Requirements:

  • University degree in progress or newly graduates
  • Experience on similiar position would be an asset
  • Good English skills (min. B2)
  • Good German skills (min. B2)
  • Good knowledge of MS Office package
  • Customer orientation
  • Problem solving orientation
  • Proactivity and positive attitude


Responsibilities:

Our IT Support Agent is responsible for users support with queries regarding the use of Lufthansa IT applications. The role requires answering inquiries in respective ticketing tool and sometimes by phone, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Being a competent support regarding applications
  • Ensure customer satisfaction and provide professional customer support
  • Communicating and building a good relationship with our customers
  • Acknowledging and resolving customer requests
  • Coordinating with colleagues from other departments as necessary
  • Providing a training for new colleagues


We offer:

  • Flexible working hours from Monday till Friday
  • Home Office
  • Flight tickets with employee discounts
  • IT applications training for beginners
  • The best team to work with
  • Working with German native speakers and colleagues from the whole world
  • Clearly defined career path
  • An employment contract
  • Package of benefits like: medical care, Multisport Card, co-financing for language courses and more


Other job offers of this employer:


Młodszy Specjalista ds. HR z językiem niemieckim / Ref. No: 7607
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Pracownik biurowy ze znajomością języka niemieckiego / Ref. No: 7608
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Absolwenci/ studenci ze znajomością języka niemieckiego / Ref. No: 7616
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school FOR A STUDENT $Offer['publicId']
Młodszy Księgowy z j. niemieckim / Ref. No: 7643
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school FOR A STUDENT $Offer['publicId']
Germanista / Ref. No: 7740
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Financial Accounting Specialist with German / Ref. No: 7741
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Quality Control & Internal Audit Specialist / Ref. No: 7756
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Specjalista ds. HR z językiem niemieckim / Ref. No: 7606
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Talent Acquisition Specialist with German / Ref. No: 8068
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Insolvency Case Manager with German / Ref. No: 8205
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Data Analyst with SAP Analytics Cloud / Ref. No: 8192
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Fixed Assets Accountant with German / Ref. No: 8235
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Strategic Buyer with German / Ref. No: 8243
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Controlling and Reporting Specialist / Ref. No: 8260
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
PtP Accountant with German / Ref. No: 7643
Lufthansa Group Business Services (LGBS)
location_on Kraków , małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Samodzielny księgowy/ GL Accountant
z językiem niemieckim / Ref. No: 7741
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Data Analyst - SAC Developer / Ref. No: 8277
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Tactical Buyer with German / Ref. No: 8287
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Executive Office and Strategic Analysis Manager / Ref. No: 8294
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Statutory Closing Manager (HGB) / Ref. No: 8302
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
RtR Accountant / Ref. No: 8306
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
(Senior) Controller - Finance Transformation Program / Ref. No: 8307
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Procurement Tools Manager / Ref. No: 8238
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
IT Customer Support Agent with German / Ref. No: 8308
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']