IT Support Agent with German Ref. No: 7612

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie


Requirements:

  • University degree in progress or newly graduates
  • Experience on similiar position would be an asset
  • Good English skills (min. B2)
  • Good German skills (min. B2)
  • Good knowledge of MS Office package
  • Customer orientation
  • Problem solving orientation
  • Proactivity and positive attitude


Responsibilities:

Our IT Support Agent is responsible for users support with queries regarding the use of Lufthansa application based on a very popular SAP SRM module (IT / procurement area).

The role requires answering inquiries in respective ticketing tool and sometimes by phone, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Being a competent support regarding application and orders questions
  • Ensure customer satisfaction and provide professional customer support
  • Communicating and building a good relationship with our customers
  • Acknowledging and resolving customer requests
  • Coordinating with colleagues from other departments as necessary.
  • Providing a training for new colleagues


We offer:

  • Flexible working hours from Monday till Friday
  • Home Office
  • Flight tickets with employee discounts
  • SAP and procurement application training for beginners
  • Working with a prestigious product
  • The best team to work with
  • Working with German native speakers and colleagues from the whole world
  • Clearly defined career path
  • An employment contract
  • Package of benefits like: medical care, Multisport Card, co-financing for language courses and more


Other job offers of this employer:


Cash Collection Specialist with German / Ref. No: 7604
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location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
HR Advisor / Ref. No: 7606
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Młodszy Specjalista ds. HR z językiem niemieckim / Ref. No: 7607
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location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Pracownik biurowy ze znajomością języka niemieckiego / Ref. No: 7608
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Junior HR Advisor / Ref. No: 7607
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Absolwenci/ studenci ze znajomością języka niemieckiego / Ref. No: 7616
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location_on Kraków, małopolskie school FOR A STUDENT $Offer['publicId']
OTC Accountant / Ref. No: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Fraud Prevention Agent / Ref. No: 7624
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Procurement Specialist with German / Ref. No: 7628
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Operational Buyer with German / Ref. No: 7630
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller with German / Ref. No: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
OTC Junior Accountant / Ref. No: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
PTP Junior Accountant / Ref. No: 7611
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller / Ref. No: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Młodszy Księgowy / Ref. No: 7629
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Strategic Buyer with German / Ref. No: 7652
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location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Strategic Buyer with German (Construction category) / Ref. No: 7654
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer GREAT JOB OFFER $Offer['publicId']
Młodszy Księgowy z j. niemieckim / Ref. No: 7643
Lufthansa Group Business Services (LGBS)
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Customer Service Advisor with German / Ref. No: 7612
Lufthansa Group Business Services (LGBS)
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Junior Accountant GL / Ref. No: 7605
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location_on Kraków, małopolskie $Offer['publicId']
Reporting Specialist / Ref. No: 7644
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Germanista / Ref. No: 7740
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Financial Accounting Specialist with German / Ref. No: 7741
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HR IT Solution Architect/ Integration Consultant / Ref. No: 7752
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Project Officer Support (Procurement project) / Ref. No: 7779
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HR Advisor with German (Payroll Team) / Ref. No: 7780
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PTP Accountant / Ref. No: 7611
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location_on Kraków, małopolskie $Offer['publicId']
Sales Accounting Specialist (Competence Team) / Ref. No: 7716
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Process Manager Procurement with German / Ref. No: 7847
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Financial Statements Specialist / Ref. No: 7938
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