Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.
It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Region: Kraków, małopolskie
University degree in progress or newly graduates
Experience on similiar position would be an asset
Good English skills (min. B2)
Good German skills (min. B2)
Good knowledge of MS Office package
Problem solving orientation
Proactivity and positive attitude
Our IT Support Agent is responsible for users support with queries regarding the use of Lufthansa IT applications. The role requires answering inquiries in respective ticketing tool and sometimes by phone, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Being a competent support regarding applications
Ensure customer satisfaction and provide professional customer support
Communicating and building a good relationship with our customers
Acknowledging and resolving customer requests
Coordinating with colleagues from other departments as necessary
Providing a training for new colleagues
Flexible working hours from Monday till Friday
Flight tickets with employee discounts
IT applications training for beginners
The best team to work with
Working with German native speakers and colleagues from the whole world
Clearly defined career path
An employment contract
Package of benefits like: medical care, Multisport Card, co-financing for language courses and more
We are among the first recruitment agencies and personnel consulting companies in Poland. Since 1991 we have provided recruitment and consulting services to key players operating on the market in Poland.