HR IT Expert Ref. No: 8574

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

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What we are looking for:

• Academic degree (preferably IT or Business Administration)
• At least 3 years of experience in IT product management or application management
• Strong functional and technical knowledge of HR IT systems, with demonstrated experience in SAP technologies
• Knowledge of SAP Fieldglass is a plus
• Understanding of contingent workforce processes (recruitment, onboarding)
• Strong knowledge of IT service management and provider management
• Experience in requirements engineering and stakeholder management
• Ability to translate business needs into technical solutions
• Very good command of English
• Strong analytical and problem-solving mindset
• High ownership and accountability for systems and processes
• Excellent communication skills in an international environment
• Ability to work independently and manage multiple stakeholders
• Proactive attitude and continuous improvement mindset

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What you will do:

We are currently looking for an experienced HR IT Expert to take ownership of SAP Fieldglass applications supporting contingent workforce processes, with a strong focus on recruitment and onboarding for German entities.

As an HR IT Expert for SAP Fieldglass, you will be responsible for the end-to-end lifecycle of the application supporting external workforce management (contractors, agencies, temporary staff).

You will ensure that systems and processes support both hiring managers and external workers throughout the full lifecycle from requisition and engagement to offboarding.

You will act as the key technical interface between business, IT teams, and external providers, ensuring stable operations, continuous improvements, and alignment with business needs.

Tasks:

• Own and manage SAP Fieldglass application technical-wise and related purchase- & HR IT-solutions
• Ensure smooth operation of contingent workforce processes (recruitment, onboarding, offboarding) for German entities focus interfaces
• Act as the primary technical contact for German business stakeholders (HR, Procurement, Operations)
• Coordinate implementation of new functionalities and process improvements technical-wise
• Monitor system performance, interfaces, and automated processes
• Manage external IT service providers and ensure SLA compliance
• Handle incidents, escalations, and 3rd level support activities
• Coordinate system releases, testing, and documentation
• Drive automation and digitalization within contingent workforce processes
• Manage in the system end-to-end contingent workforce lifecycle including cooperation with external agencies and suppliers
• Ensure proper system support for hiring managers, agencies and external workers within SAP Fieldglass

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We offer:

For our employees we offer:

• Hybrid working model (work in the office one day per week)
• Opportunity to work from each part of Poland during remote work
• Flexible working time
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success

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