Team Manager (Talent Acquisition Team) Ref. No: 8099

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

Our requirements:

• Min. 3 years of professional experience in international recruiting
• Experience in team management, preferably in recruitment area
• Experience in SSC/BPO environment will be an asset
• Very good command of English and German (written & spoken)
• Very good command of MS Office
• Project Management and Change Management skills
• Excellent communication, presentation and co-operation skills
• People management and coaching  skills
• Analytical and problem solving skills
• Decision-making skills
• Very good planning & organizing skills
• Service and customer oriented

Responsibilities:

People management:

• Leads, motivates, advises  Talent Acquisition Specialists on interviewing methods and recruitment strategies
• Oversees day-to-day team’s operations and performance to achieve team objectives with regard to timeliness and quality
• Delegates tasks and sets deadlines for the team
• Defines performance goals for each team member and supervises their professional development
• Conducts yearly performance appraisal of team members; makes decision about promotion, yearly bonus and salary review
• Fosters talents and supports high potentials to prepare them for the future roles/assignments
• Motivates team members to continuous improvement of quality of team performance and professional development
• Defines training needs in cooperation with each employee and provides coaching for team members
• Plans and organizes team building activities

 Service & Process Management:

• Ensures a high-level candidate journey by defining quality standards
• Manages recruitment projects in the fields of process designing, process improvement and process migrations
• Recommends ideas and strategies related to recruitment to deliver the highest quality results to the customer
• Implements and monitor key recruitment metrics to identify, resolve issues affecting recruiting procedures
• Cooperates with various stakeholders; liaises with company management and HR
• Prepares standard internal/customer reports with regard to volume and performance; conducts KPI analysis; performs various analysis for internal and external stakeholders
• Conducts quality improvement sessions with the team
• Ensures that process documentation is updated on the regular basis and that all team members act according to the relevant regulations

What we offer:

• Hybrid working model
• Opportunity to work from each part of Poland during remote work
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success