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Senior Customer Service Representative Ref. No: 8120

Our client, a global chemical company, creates the building blocks for countless consumer and industrial products that are part of your everyday life. Employees are united around a common goal: enriching lives through innovation.

We have an exciting opportunity for a positive & energetic Customer Service Representative with the passion to serve & meet customers’ needs. This is a great opportunity to expand your customer service skills in international Business Service Center. You join our International CSR team.

Region: Kraków, małopolskie


  • Degree in Economics, Marketing, Finance, Logistics, or equivalent by experience will be an asset
  • Excellent communication skills
  • Fluent in English is a must. Any additional language is a plus
  • Ability to build strong working relationships with customers and colleagues
  • Eye for details
  • Problem solving & service-oriented attitude with a global perspective
  • Team Player and can do/positive attitude       
  • Able to work independently/organizing your own work
  • Eager to learn


  • Responsible for managing multiple accounts in the EU region for the entire process: from order to delivery
  • In charge of taking the order, arranging delivery, processing invoices and after-care
  • Daily contact with European customers and be the link between customers, sales force, technical support, credit control, supply chain and logistic service provider
  • Maintain excellent relationships with Customers and internal and external stakeholders by providing relevant process and business information and by proactively following up the orders and deliveries
  • Pro-actively detect, prevent and resolve issues related to orders and deliveries. Use the appropriate business tools to monitor orders and related exception handlings
  • Be a key partner in the allocation process by following the business, supply chain and legal rules regarding orders and communication to the customers and logistic service providers
  • Manage operationally accruals and  settlement process for rebates and commissions
  • Back up for other CSRs and/or Team Leaders
  • Coordinate the delivery of defined projects and tasks requiring customer service input
  • Assisting with team leader related tasks (excluding direct people management)

We offer:

  • Medical insurance
  • Short-term sickness fully paid
  • Employee Assistance Program (psychological healthcare)
  • Life and Disability Insurance
  • An attractive salary package (yearly bonus related to your goals)
  • The MultiSport programme
  • Hybrid work model
  • Possibility to work in a highly professional, stimulating and challenging work environment
  • Attractive office location in City Center with excellent public communication access (next to Galeria Krakowska) and parking space
  • Friendly and supportive company culture
  • Onboarding and training for new employees
  • Possibility to take part in creating new centre, where you can built your career