Senior Cash Collection Specialist Ref. No: 7604

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie


Requirements:

  • Professional and pro-active day to day contact with customers (via phone and email) in order to ensure timely payments
  • Identification of non-payment reasons and payment behavior analysis
  • Open items monitoring and classification
  • Working closely with customers and internal departments and maintaining excellent customer’s satisfaction and working relationship
  • Performs analysis, conducts investigations and reconciliations of accounts as necessary
  • Prepares and sends documents and reports for customers and internal departments (e.g.: statement of accounts, balance confirmation, reconciliation files)
  • Manages dunning process. Completes in a timely manner all tasks determined by Collection Strategy and Collection tool
  • Internal communication between departments to ensure the correctness of invoices and customer satisfaction
  • Coordinates cash collection and customer inquiries in Invoicing and Cash Collection cluster
  • Prepares documentation of Collection efforts and cooperates with Sales, Legal and 3rd party Collection Agencies
  • Knows and follows confidential data protection rules and ensures compliance with internal guidelines and procedures
  • Works with accounting documents either physically or electronically and processes data and vouchers according to accounts receivables procedures, general accounting principles, chart of accounts, cost center structures and applicable country specific work instructions
  • Makes sure that in his area of responsibility the accepted service level with regard to timeliness and accuracy of the accounting data processing is maintained
  • Realization of tasks defined in yearly objectives and other tasks defined by supervisor and agreed SLA’s and KPI’s
  • Checks or obtains necessary authorizations according to the procedures and policies
  • Ensures customer’s master data in accounting system to be up-to-date
  • Encourages cooperation, teamwork and knowledge sharing
  • Provides various reporting both standard and non-standard
  • Cooperates with Process Managers and Process Architects in order to ensure process optimization and standardization


Key responsibilities:

  • Master/Bachelor degree preferably in economic disciplines
  • At least 3 years of experience in the area of Cash Collection
  • Very good English skills
  • Good command of all Windows applications
  • Any experience with ERP and accounting systems will be a strong plus
  • Diligent, independent and systematic approach to work
  • Analytical and conceptual mindset
  • Numeric skills
  • Team player
  • Customer orientation
  • Flexibility and adaptability


Offer:

  • An international working environment
  • Great atmosphere in a positive team
  • Trainings and possibility of professional development (Cash Collector Academy)
  • Private medical care for employees and their family members
  • Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
  • Possibility to fulfil a dream about far journeys with attractive discounts for air tickets


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