Order-To-Cash Subject Matter Expert (OTC-SME) – Credit Manager Ref. No: 7568

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people. 

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Region: Kraków, małopolskie


Experience / Personal Qualities:

  • BA/BS or MS in Accounting required, CPA or MBA preferred
  • Professional credit risk certification and/or Professional accounting qualification
  • A proven leader that has 5 or more years of experience work experience as a Credit Manager, Credit Analyst or similar role in a global organization
  • Previous experience of leading a global credit control team with global responsibilities
  • Resourceful and keep abreast on all financial instruments used to mitigate credit risks. Excellent knowledge of credit risk protections/instruments and relevant obligations or covenants
  • Strong knowledge of credit related accountancy practices, financial controls and compliance obligations/audit requirements
  • Capable of directing the resolution of complex or unusual business problems while applying advanced analytical thought and judgment
  • Ability to analyse financial and operating statistics and provide meaningful feedback
  • Experience of governing credit risk in an evolving high-pressure environment
  • Good business acumen demonstrating sound judgement in economic and commercial decision making around all matters pertaining to OTC
  • Highly self-motivated, result driven and comfortable to work under pressures and tight deadlines
  • Have the ability to motivate and encourage a productive working environment
  • Clear and concise communication (verbal and written) with the ability to forge effective/collaborative relationships throughout the business, with business partners and with external contacts alike
  • A good knowledge of SAP S4 HANA is desirable. Additional language skills a plus


About The Role:

The OTC SME – Credit Manager will be responsible for:

Managing Credit Risks

  • Full ownership of all financial instruments used to mitigate credit risk (e.g. credit insurance), monitoring clauses or restrictions which introduce risk (e.g. maximum liabilities)
  • Manage contracts and insurance policies, challenging any contentious or unacceptable clauses
  • Provide specialist credit advice to ensure the granting of credit is appropriate and managed/authorised in line with policy
  • Propose/Own any alternative covers (guarantees, policies, SBLoC's, etc.) ensuring they offer adequate protection and appropriately approved
  • Liaise with brokers/insurers to manage migration to alternative covers as/when necessary
  • Proactive identification of credit limit needs by BU/Market to avoid credit limit restricting revenues generation
  • Regular engagement with insurers/brokers to forge productive relationships and endeavour to influence behaviours to meet business needs
  • Maintain appropriate credit administration, measurement and monitoring process
  • Support commercial business strategies/objectives by driving global strategy on credit as business process owner for OTC
  • Engage with senior management teams globally actively seeking opportunities to contribute to profitability and drive improved working capital utilisation
  • Provides input to update the Dyson Credit Policy and execute against it

 Transition of processes

  • Has thorough understanding of the processes related to the Credit Control
  • Oversee the transition of the processes and ensuring that work is transitioned timely and in line with expectations
  • Actively involved in ensuring effective stabilisation of processes transitioned

Leadership and Relationships

  • Manages the team of credit analysts and ensure collaboration with other teams in DBS and in other centres
  • Active engagement with Finance Directors to support them to achieve their business objectives
  • Engage with our BPO partner to ensure compliance to the Dyson Credit policies and processes and identify any improvement opportunities
  • Monitor and review the agreed SLAs and KPIs and ensure DBS is performing at the agreed level
  • Benchmark shared services organization against other companies and stay abreast of process trends and leading practices to formulate strategic direction and drive continuous process improvements
  • Leading on the local Corporate Social Responsibility agenda ensuring that DBS is a valued local corporate citizen


We offer:

  • Possibility to take part in creating new GBS centre and to shape its future
  • High autonomy, decisiveness  and independence in acting
  • Opportunity to work in a fast growing company, pioneer in its field
  • Work in the centre of Cracow
  • Extensive training program – internal and external
  • Private healthcare
  • Cafeteria package


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