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Junior Cash Collection Specialist
Ref. No: 7910
Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.
It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Region: Kraków, małopolskie
Master/Bachelor degree or at least accomplished 3rd year of studies, preferably in economic disciplines
Any professional experience in accounting or customer service will be an asset
Very good English skills (min. C1)
Good command of all Windows applications
Any experience with ERP and accounting systems will be a strong plus
Diligent, independent and systematic approach to work
Analytical and conceptual mindset
Flexibility and adaptability
Professional and pro-active day to day contact with customers (via phone and email) in order to ensure timely payments
Identification of non-payment reasons and payment behavior analysis
Open items monitoring and classification
Working closely with customers and internal departments and maintaining excellent customer’s satisfaction and working relationship
Performs analysis, conducts investigations and reconciliations of accounts as necessary
Prepares and sends documents and reports for customers and internal departments (e.g.: statement of accounts, balance confirmation, reconciliation files)
Manages dunning process. Completes in a timely manner all tasks determined by Collection Strategy and Collection tool
Internal communication between departments to ensure the correctness of invoices and customer satisfaction
Coordinates cash collection and customer inquiries in Invoicing and Cash Collection cluster
Prepares documentation of Collection efforts and cooperates with Sales, Legal and 3rd party Collection Agencies
Knows and follows confidential data protection rules and ensures compliance with internal guidelines and procedures
Works with accounting documents either physically or electronically and processes data and vouchers according to accounts receivables procedures, general accounting principles, chart of accounts, cost center structures and applicable country specific work instructions
Makes sure that in his area of responsibility the accepted service level with regard to timeliness and accuracy of the accounting data processing is maintained
Checks or obtains necessary authorizations according to the procedures and policies
Ensures customer’s master data in accounting system to be up-to-date
Encourages cooperation, teamwork and knowledge sharing
Provides various reporting both standard and non-standard
Cooperates with Process Managers and Process Architects in order to ensure process optimization and standardization
Possibility to fulfil a dream about far journeys with attractive discounts for air tickets
Great atmosphere in a positive team and an international working environment
Trainings and possibility of professional development (Cash Collector Academy)
Flexible working time and place adjusted to employee’s needs.
Private medical care for employees and their family members
Jesteśmy jedną z pierwszych agencji rekrutacyjnych i firm doradztwa personalnego w Polsce. Od 1991 roku wspieramy działania HR z zakresu rekrutacji i konsultingu wśród czołowych firm prowadzących działalność na polskim rynku.