HR IT Service Desk Agent with German Ref. No: 8377

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

We are waiting for you if:

  • Your German is at min. B2 level
  • Your English is at B2 level
  • You are ready to be a part of our great Customer Support team in Lufthansa
  • You are keen to learn new things
  • You pay attention to details, have proactive, solution-oriented mindset and analytical skills
  • You are able to work in the team as well as independently
  • You already have your first corporate experience, preferably in customer service
  • Experience in HR, especially in recruitment will be an asset

In your new job you will:

  • Maintain a positive, empathetic, and professional attitude toward customers
  • Be a competent support regarding HR IT domain
  • Ensure customer satisfaction and provide professional customer support in English and German
  • Communicate and build a good relationship with team and our customers
  • Acknowledge and resolve customer requests
  • Fulfill requests with accuracy and attention to details
  • Maintain process database and documentation
  • Cooperate with colleagues from the team and other departments to provide the best service
  • Actively participate in the IT community
  • Work with Product Managers responsible for HR IT systems to better understand the technical background
  • Take part in building strong IT 1st level support for entire Group

We offer:

beach_access

Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets

local_hospital

Private medical care for employees and their families

home

Possibility to adjust the place and hours of work to private needs

trending_up

Attractive development opportunities

For our employees we offer:

  • Hybrid working model (one working day in the office per week)
  • Opportunity to work from each part of Poland during remote work
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
  • Continuous improvement environment
  • Supportive & friendly working atmosphere - we work towards a joint success

Aplikuj