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Customer Service Representative with Italian Ref. No: 8089

Our client, a global chemical company, creates the building blocks for countless consumer and industrial products that are part of your everyday life. Employees are united around a common goal: enriching lives through innovation.

We are currently looking for candidates who speak Italian fluently and who are willing to develop their professional career in the area of international business services.

Region: Kraków, małopolskie


  • Fluent in Italian (C1)
  • Fluent in English (C1)
  • At least 6 months of professional experience (preferably in Customer Service or other office environment)
  • Very good communication skills
  • Analytical skills
  • Organizational skills
  • Solution-oriented and results driven
  • Knowledge of MS Excel and SAP would be an asset


  • Daily e-mail and phone contact with Italian-speaking clients
  • Delivery of B2B Customer Service associated with the order fulfilment process
  • Completing the order process from receipt of customer orders through dispatch, delivery and then invoice
  • Responding to customer queries (e.g. order status, order amendments)
  • Monitoring customer account and order book status on a regular basis
  • Referring to availability/forecast issues for resolution with relevant parties
  • Close cooperation with Sales, Supply Chain, Finance and Logistic team members

We offer:

  • Medical insurance
  • Short-term sickness fully paid
  • Employee Assistance Program (psychological healthcare)
  • Life and Disability Insurance
  • An attractive salary package (yearly bonus related to your goals)
  • The MultiSport programme
  • Hybrid work model
  • Possibility to work in a highly professional, stimulating and challenging work environment
  • Attractive office location in City Center with excellent public communication access (next to Galeria Krakowska) and parking space
  • Friendly and supportive company culture
  • Onboarding and training for new employees
  • Possibility to take part in creating new centre, where you can built your career