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Customer Service Associate with German
Ref. No: 8145
Our Client is a global industrial technology leader. To support centralized processing, we are currently looking for candidates to fill a Customer Service Associate position.
Region: Kraków, małopolskie
Requirements:
Fluency in German
Very good English skills
Demonstrable experience of handling customers and working in a highly challenging customer orientated environment
Very good knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge - will be an advantage
Good time management and ability to prioritize tasks
Problem solving skills as well as negotiating skills
Excellent interpersonal skills
Ability to communicate with customers and people at all levels of the organisation
Proactive and flexible attitude as a team member
Responsibilities:
Be the primary interface on a day-to-day basis with direct account responsibility for customers
Carry out contract reviews on orders/schedules and process in the SAP system
Progress/expedite orders as requested
Process request for quotations
Process customer returns
Investigate credit and debit requests and queries to issue credit/debit as necessary
Have regular reviews with your account base to discuss OTD, backlog and other general support issues
Review, action and issue all relevant order related reports
Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
Proactively perform quote follow up
We offer:
Private medical healthcare with dentist for employees and family members
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