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Customer Service Associate with German Ref. No: 7934

Region: Kraków, małopolskie

Excellent interpersonal skills and telephone manner
Ability to communicate with customers and people at all levels of the organisation
Proactive and flexible attitude as a team member
Ability to work in multi-cultural/multi-functional/multi-location) teams, as well as alone
Have an organised/methodical way of working accurately with an eye for detail
Demonstrable experience of handling customers and working in a highly challenging customer orientated environment
Experience using SAP would be preferable
Work under pressure to tight deadlines
Intermediate Excel skills
Fluent in German
Very good English skills

Be the primary interface on a day-to-day basis with direct account responsibility for customers
Carry out contract reviews on orders/schedules and process in the SAP system
Progress/expedite orders as requested
Process request for quotations
Process customer returns
Investigate credit and debit requests and queries to issue credit/debit as necessary
Have regular reviews with your account base to discuss OTD, backlog and other general support issues
Review, action and issue all relevant order related reports
Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
Proactively perform quote follow up