Customer Service Advisor with German (Business Travel applications) Ref. No: 7612

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie


We are waiting for you if:

  • Your German is at min. B1/B2 Level
  • Your English is at B2 level
  • You are ready to be a part of our great Customer Support team in Lufthansa


Your tasks:

Our Customer Service Advisor is responsible for users support with queries regarding the use of Business Travel applications. The position also includes tasks of the ticketing tool admin.

The role requires answering inquiries in respective ticketing tool or by mail and fulfilling service requests, maintaining process database and documentation and transferring issues to the respective departments.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Being a competent support regarding applications in scope
  • Ensure customer satisfaction and provide professional customer support
  • Communicating and building a good relationship with our customers
  • Acknowledging and resolving customer requests
  • Coordinating with colleagues from other departments as necessary
  • Providing a training for new colleagues


We offer:

  • Flexible working hours from Monday till Friday
  • Home Office
  • Flight tickets with employee discounts
  • Getting to know Lufthansa staff travel process and apps
  • Working with a prestigious product
  • The best team to work with
  • Working with German native speakers and Lufthansa colleagues from the whole world
  • Clearly defined career path
  • An employment contract
  • Package of benefits like: medical care, Multisport Card, co-financing for language courses and more


Pozostałe oferty tego pracodawcy:


HR Advisor / Nr ref.: 7606
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
GL Accountant / Nr ref.: 7605
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Młodszy Specjalista ds. HR z językiem niemieckim / Nr ref.: 7607
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Pracownik biurowy ze znajomością języka niemieckiego / Nr ref.: 7608
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie $Offer['publicId']
Junior HR Advisor / Nr ref.: 7607
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie $Offer['publicId']
Absolwenci/ studenci ze znajomością języka niemieckiego / Nr ref.: 7616
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
OTC Accountant / Nr ref.: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Procurement Specialist with German / Nr ref.: 7628
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Operational Buyer with German / Nr ref.: 7630
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller with German / Nr ref.: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
OTC Junior Accountant / Nr ref.: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
PTP Junior Accountant / Nr ref.: 7611
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller / Nr ref.: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Młodszy Księgowy / Nr ref.: 7629
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Strategic Buyer with German / Nr ref.: 7652
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Młodszy Księgowy z j. niemieckim / Nr ref.: 7643
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Customer Service Advisor with German / Nr ref.: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Support Agent with German / Nr ref.: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Accountant GL / Nr ref.: 7605
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Reporting Specialist / Nr ref.: 7644
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Germanista / Nr ref.: 7740
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Financial Accounting Specialist with German / Nr ref.: 7741
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
SuccessFactors Solution Architect / Nr ref.: 7752
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
HR IT Project Manager / Nr ref.: 7753
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Software Developer in Data Analytics Team / Nr ref.: 7762
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
PTP Accountant / Nr ref.: 7611
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
SAP Support Specialist with German / Nr ref.: 7883
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Specjalista ds. HR z językiem niemieckim / Nr ref.: 7606
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Cash Collection Specialist / Nr ref.: 7910
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Cash Collection Specialist / Nr ref.: 7910
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Księgowy / Nr ref.: 7957
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Buyer with German (Construction category) / Nr ref.: 7969
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Strategic Buyer with German (Facility Management category) / Nr ref.: 7991
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Absolwenci Turystyki / Nr ref.: 8009
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
IT Consultant – SAP Basis / Nr ref.: 8021
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
IT Consultant - Web Applications / Nr ref.: 8023
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Software Developer in Data Analytics Team / Nr ref.: 7762
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
HR IT Product Manager with German / Nr ref.: 8038
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Financial Controller / Nr ref.: 8041
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Tax Specialist / Nr ref.: 7625
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Financial Controller / Nr ref.: 7788
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Finance & Controlling Manager / Nr ref.: 8063
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Talent Sourcer/ Off-site recruiter with German / Nr ref.: 8068
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Junior Recruitment Specialist with German / Nr ref.: 8070
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior HR Advisor - Travel & Expenses / Nr ref.: 8071
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie $Offer['publicId']
Process Architect Procure to Pay / Nr ref.: 8078
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
HR Advisor - Travel & Expenses / Nr ref.: 8071
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Procurement Process Manager – Supplier Qualification / Nr ref.: 8081
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Specialist – Reporting, Data Management Services & Solutions / Nr ref.: 7644
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Corporate Design & Media Production Specialist / Nr ref.: 8077
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']