Cash Collection Specialist
with French Ref. No: 8364

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

What we are looking for:

• Master/Bachelor degree, preferably in economic disciplines
• Min. 1 year of experience in the area of Cash Collection
• Very good French skills (preferably C1)
• Min. good English skills
• Good command of all Windows applications
• Any experience with SAP will be a plus
• Diligent, independent and systematic approach to work
• Analytical and conceptual mindset, numeric skills
• Team player
• Customer orientation
• Flexibility and adaptability

Responsibilities:

• Professional and pro-active day to day contact with customers (via phone and email) in order to ensure timely payments
• Identification of non-payment reasons and payment behavior analysis
• Open items monitoring and classification
• Working closely with customers and internal departments and maintaining excellent customer’s satisfaction and working relationship
• Performs analysis, conducts investigations and reconciliations of accounts as necessary
• Prepares and sends documents and reports for customers and internal departments (e.g.: statement of accounts, balance confirmation, reconciliation files)
• Manages dunning process
• Internal communication between departments to ensure the correctness of invoices and customer satisfaction
• Coordinates cash collection and customer inquiries in Invoicing and Cash Collection cluster
• Prepares documentation of collection efforts and cooperates with Sales, Legal and 3rd party Collection Agencies
• Knows and follows confidential data protection rules and ensures compliance with internal guidelines and procedures
• Works with accounting documents either physically or electronically and processes data and vouchers according to accounts receivables procedures, general accounting principles, chart of accounts, cost center structures and applicable country specific work instructions
• Ensures customer’s master data in accounting system to be up-to-date
• Cooperates with Process Managers and Process Architects in order to ensure process optimization and standardization

We offer:

For our employees we offer:

• Hybrid working model (working in the office: 1 day/week)
• Opportunity to work from each part of Poland during remote work
• Flexible working time
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success