Application Maintenance Specialist (SQL) Ref. No: 7889

We are looking for very motivated and self-driven individuals to be a part of the IT Support Team for international projects.Our Clients deliver world-class workflow-based Robotic Process Automation software.

Region: Kraków, małopolskie

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Requirements:

• Experience in troubleshooting and working with SQL
• Analytical thinking and the ability to understand complex problems quickly
• Structured and solution-oriented way of working, even under pressure
• Knowledge of the MS SQL Server/ Microsoft BI platform
• English min. B2
• Time management skills

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Responsibilities & tasks:

• Resolving technical queries and communicating solutions via tools to clients
• Working with the queues and case tracking system effectively triages and resolves complex client application issues to departmental standards
• Working according to Service Level Agreements
• Creating, monitoring and responding to open tickets submitted through the systems
• Collecting necessary information and data from the client to solve query or to pass to the development team
• Prioritization and handling of service requests within predetermined SLAs
• Taking part in meetings/calls with business clients
• Shift work (7-19) + on call

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We offer:

• Opportunities to grow your knowledge within your area of expertise
• Friendly working atmosphere in a professional team
• Subsidized English classes
• Fruit Wednesdays
• Employee-oriented working culture
• Possibility to work remotely

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