Application Maintenance Specialist (SQL) Ref. No: 7889

We are looking for very motivated and self-driven individuals to be a part of the IT Support Team for international projects.Our Clients deliver world-class workflow-based Robotic Process Automation software.

Region: Kraków, małopolskie


Requirements:

  • Experience in troubleshooting and working with SQL
  • Analytical thinking and the ability to understand complex problems quickly
  • Structured and solution-oriented way of working, even under pressure
  • Knowledge of the MS SQL Server/ Microsoft BI platform
  • English min. B2
  • Time management skills


Responsibilities & tasks:

  • Resolving technical queries and communicating solutions via tools to clients
  • Working with the queues and case tracking system effectively triages and resolves complex client application issues to departmental standards
  • Working according to Service Level Agreements
  • Creating, monitoring and responding to open tickets submitted through the systems
  • Collecting necessary information and data from the client to solve query or to pass to the development team
  • Prioritization and handling of service requests within predetermined SLAs
  • Taking part in meetings/calls with business clients
  • Shift work (7-19) + on call


We offer:

  • Opportunities to grow your knowledge within your area of expertise
  • Friendly working atmosphere in a professional team
  • Subsidized English classes
  • Fruit Wednesdays
  • Employee-oriented working culture
  • Possibility to work remotely