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HR Process Expert in Payroll and Pension Competence Center Ref. No: 7218


Kraków, małopolskie


Working hours:
Flexible working hours


Terms of employment:
Permanent contract

The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for entire Lufthansa Group. Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Continuous Improvement, Robotics Process Automation, Migration Support, Knowledge Management.


  • Extensive professional experience in HR area in SSC/BPO environment
  • Professional experience in Process Management (process improvement, standardization, optimization, automatization, gaining efficiency) and Project Management
  • Knowledge of process automation tools and concepts
  • Competence in innovation management and KPI-methods
  • Strong interest in innovative HR solutions and process improvement
  • Experience in HR tools (SAP HR) will be an advantage
  • Very good command of German
  • Min. good command of English
  • Excellent communication, presentation and co-operation skills, strong negotiation skills
  • Ability to prioritize multiple tasks, to anticipate, resolve challenges with accountability, ownership, flexibility and openness to change and work to deadlines
  • Ability to guide and train employees
  • Strong customer service focus


  • Coordinates and works in projects and working groups and take on responsibility for supporting and further developing the area of responsibility
  • Takes on the responsibility for the payroll and pension processes within the scope of the HR Services mandate
  • Defines and develops group wide standards and requirements of conception, steering, measuring and optimizing of end-to-end HR processes
  • Responsibility for contribution margins for process in scope (costs and revenue)
  • Defining and implementing of SLA/KPI’s
  • Performs process compliance audits, external benchmarks
  • Translates process changes into IT requirements and develops IT concepts (preliminary analysis and development of business concepts together with IT and the global process manager for HR)
  • Initiates and takes part in projects of all sizes and follow up on the process of projects that support group wide standardization, harmonization, and optimization of processes
  • Evaluate quality of deliveries, analyzes and optimizes processes, functions, identification and communication of suitable measures to create improvements in the service center (time, cost, quality).


  • Opportunity of participation in interesting international projects
  • Key role in the company transformation
  • Work in a young, dynamic and creative team
  • Interesting and challenging tasks that drives professional and personal development
  • Job stability and flexible working time
  • Attractive benefits and bonus system