HR Process Architect with German Ref. No: 8538

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

What we are looking for:

• Min. 5 years of experience within SSC/BPO or multinational environment
• Experience in HR Services (e.g., HR Administration, Employee Lifecycle)
• Strong project and process management skills
• Very good command of German and English
• Experience with HR-related systems (VIVA, SAP HR, SuccessFactors, etc.)
• Familiarity with process modeling tools (Visio, ARIS) and data analysis tools (Power BI) will be an asset
• Strong communication and interpersonal skills
• Excellent analytical and conceptual thinking
• Structured and independent approach to work
• High level of customer orientation
• Adaptability and openness to change

Responsibilities:

• Define and document global end-to-end processes, tools, and operating models for HR support functions (e.g. ordering and maintaining Employee Cards, GDPR processes)
• Collaborate with IT teams to translate process needs into system requirements and support system harmonization (e.g., SAP HR, SuccessFactors, VIVA)
• Optimize and standardize global processes, including roadmap development (“As-Is” / “To-Be”)
• Define roles, competencies, and training needs within the process domain
• Monitor performance metrics, ensure compliance, and drive improvements
• Identify and mitigate process-related risks
• Maintain strong communication with stakeholders across global locations
• Support budget planning and efficiency initiatives

We offer:

For our employees we offer:

• Hybrid working model (office work 1 day/week)
• Opportunity to work from each part of Poland during remote work
• Flexible working time
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success