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HR Process Expert with German Ref. No: 6951


Kraków, małopolskie


Flexible (work begins between 7:00 am and 10:00 am)


Permanent contract

Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for entire Lufthansa Group.

Krakow Center acts as a high-performance branch, supplying all part of the Group with new power. We make processes simpler, learner, quicker and more efficient – and, as a result, the entire Lufthansa Group more efficient and successful in the long term.

Do you want to shape the future together with us? 
Go for it and apply!

What is important for us?

  • Previous international working experience in SSC/BPO environment in process management, operational excellence, recruitment or analytics in HR area
  • Good German and English (min. B2)
  • Experience in process standardization/optimization
  • Strong interest in innovative HR solutions and process improvement
  • Knowledge of process automation tools and concepts
  • Experience in HR tools (SAP HR) will be an advantage
  • Excellent communication, presentation and co-operation skills
  • Ability to prioritize multiple tasks, to anticipate, resolve challenges with accountability, ownership, flexibility and openness to change and work to deadlines
  • Strong negotiation skills
  • Ability to travel (up to 10 %)

Your scope of duties will include:

  • Participating in projects that support group wide design, implementation, standardization and optimization of end-to-end HR-processes
  • Defining and developing group wide standards and requirements of conception, steering and measuring of HR processes
  • Taking  on the responsibility for the core data and contract management processes within the scope of the PO HR Services mandate
  • Performing process compliance audits, external benchmarks
  • Evaluating quality of analyzes, functions, identification and communication of measures to create improvements in the service center (time, cost, quality)
  • Coordinating work teams and taking on responsibility for supporting and further developing
  • Defining  and implementing of SLA/KPI’s
  • Supporting development of IT concepts – preparing analysis and cooperating with IT Department and Managers

What do we offer?


Challenging work in an international environment under highest standards


Work – life balance


Attractive benefits and bonus package


Unique opportunity to participate in interesting international projects


Key role in the company transformation of new processes