Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.
It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Region: Kraków, małopolskie
Graduation and University degree in Business Administration, Business Informatics, Informatics or similar studies
Minimum 5 years of international, practical experience in IT project and IT demand management in major, multi-functional organizations
Experience in managing of considerable projects, being disciplinary and/ or functional lead
Professional specialization in IT Service Management/ITIL
Practical experience with ITSM tools and processes
Fluency in English
Planning and organizational talent
Analytical skills and accuracy
Problem solving competence, flexibility, capability to define precisely complex situations and issues
Ensure the proper planning of IT Service Management projects (time, budget, resources) in alignment with business needs and other IT projects
Manage ITSM projects on a daily basis: monitor and coordinate project progress, cooperate and align with stakeholders, take responsibility for project results as well as the optimized usage of project resources, ensure proper project and tools documentation, be proactive in case of deviations to ensure project result
Collect, analyse and document business requirements in collaboration with stakeholders
Support implementation tasks on a hands-on level as needed
Coordinate IT processes standardization with focus on centralization and continuous improvement
Take responsibility for go-live and stabilization of ITSM processes and tools
Maintain and search for improvements of IT Service Catalogue
Develop ideas to improve the ITSM processes and tools
Provide advice, share experience and look for opportunities to bring organization closer to meet IT Service Management best practices
Challenging work environment and growth opportunities
Great atmosphere in a positive team
Private medical care for employees and their family members
Flexible working time and place adjusted to employee’s needs
We are among the first recruitment agencies and personnel consulting companies in Poland. Since 1991 we have provided recruitment and consulting services to key players operating on the market in Poland.