Customer Service Associate with French Ref. No: 7904

Region: Kraków, małopolskie


Requirements

  • Excellent interpersonal skills and telephone manner
  • Ability to communicate with customers and people at all levels of the organisation
  • Proactive and flexible attitude as a team member
  • Ability to work in multi-cultural/multi-functional/multi-location) teams, as well as alone
  • Have an organised/methodical way of working accurately with an eye for detail
  • Demonstrable experience of handling customers and working in a highly challenging customer orientated environment
  • Experience using SAP would be preferable
  • Work under pressure to tight deadlines
  • Intermediate Excel skills
  • 2-3 years working in a comparable industrial Customer Service environment
  • Fluent in French
  • Very good English skills


Responsibilities

  • Be the primary interface on a day-to-day basis with direct account responsibility for customers based in France
  • Carry out contract reviews on orders/schedules and process in the SAP system
  • Progress/expedite orders as requested
  • Process request for quotations
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Have regular reviews with your account base to discuss OTD, backlog and other general support issues
  • Review, action and issue all relevant order related reports
  • Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
  • Proactively perform quote follow up


We offer

  • Private medical healthcare  with dentist for employees and family members,
  • Life insurance in Compensa,
  • Social fund  to be used in “my benefit” platform,
  • Multisport card – one of the three options to choose from
  • Annual bonus 
  • One additional day off in the month of birthday- fully paid
  • Financial support in training/language courses 
  • Glass reimbursement 
  • Home office bonus