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Greek Trade
Nowy Oddział Firmy Branży Automotive
Lufthansa Group Business Services (LGBS)
Klient Advisory Group TEST Human Resources
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opolskie
śląskie
małopolskie
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HR blog (Polish only)
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Employer
All job offers
Greek Trade
Nowy Oddział Firmy Branży Automotive
Lufthansa Group Business Services (LGBS)
Klient Advisory Group TEST Human Resources
Region
All job offers
opolskie
śląskie
małopolskie
Level of position
All job offers
Specialists
Managers
Workers
HR blog (Polish only)
Contact
GO TO WWW
AG TEST HR
ul. Zwierzyniecka 30, Kraków
8am - 4pm
+48 12 350 56 00
Sorry, this job offer is no longer available !
Customer Service Associate with French
Ref. No:
7904
Region:
Kraków, małopolskie
Requirements
Excellent interpersonal skills and telephone manner
Ability to communicate with customers and people at all levels of the organisation
Proactive and flexible attitude as a team member
Ability to work in multi-cultural/multi-functional/multi-location) teams, as well as alone
Have an organised/methodical way of working accurately with an eye for detail
Demonstrable experience of handling customers and working in a highly challenging customer orientated environment
Experience using SAP would be preferable
Work under pressure to tight deadlines
Intermediate Excel skills
2-3 years working in a comparable industrial Customer Service environment
Fluent in French
Very good English skills
Responsibilities
Be the primary interface on a day-to-day basis with direct account responsibility for customers based in France
Carry out contract reviews on orders/schedules and process in the SAP system
Progress/expedite orders as requested
Process request for quotations
Process customer returns
Investigate credit and debit requests and queries to issue credit/debit as necessary
Have regular reviews with your account base to discuss OTD, backlog and other general support issues
Review, action and issue all relevant order related reports
Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
Proactively perform quote follow up
We offer
Private medical healthcare with dentist for employees and family members,
Life insurance in Compensa,
Social fund to be used in “my benefit” platform,
Multisport card – one of the three options to choose from
Annual bonus
One additional day off in the month of birthday- fully paid
Financial support in training/language courses
Glass reimbursement
Home office bonus
Apply
Apply
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