Customer Service Advisor with German Ref. No: 8250

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

We are waiting for you if:

• Your German is at min. B2 level
• Your English is at B2 level
• You are ready to be a part of our great Customer Support team in Lufthansa
• You are keen to learn new things
• You pay attention to details, have proactive, solution-oriented mindset and analytical skills
• You are able to work in the team as well as independently
• You already have your first corporate experience, preferably in customer service
• Experience in HR, especially in recruitment will be an asset

In your new job you will:

• Maintain a positive, empathetic and professional attitude toward customers at all times
• Ensure customer satisfaction and provide professional customer support regarding administration of recruitment tool
• Communicate and builde a good relationship with our customers
• Acknowledge and resolve customer requests
• Fulfill requests with accuracy and attention to details in recruitment and ticketing tool
• Cooperate with colleagues from team and other departments to provide the best service

Our Customer Service Advisor will be responsible for users support regarding administration of recruitment tool, general 1st level support and documentation processes for the application.

The role requires answering inquiries in respective ticketing tool and sometimes by phone, granting accesses to the tool, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective departments.

By working with us you gain:

For our employees we offer:

• Hybrid working model
• Opportunity to work from each part of Poland during remote work
• Flexible working time
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success