Trade Support Analyst with Mandarin/Cantonese Ref. No: 8479

 

Our Client is  a global leader in the financial services industry with operations in nineteen countries across five continents.

If you are looking for development and extended learning opportunities, apply for the position of Trade Support Analyst with  Mandarin/Cantonese

 

Region: Kraków, małopolskie

Requirements:

  • A degree-level education
  • Fluent competency in Italian
  • Fluency in English
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem solving
  • Confidence to employ basic maths skills, particularly mental arithmetic
  • Good organization skills
  • Attention to details
  • Strong experience in MS Office

Your scope of duties will be focused on:

  • Providing front-line support to our clients across phone, email, web chat and social media
  • Answering queries from our client base on all of our products and platforms
  • Resolving trade queries and disputes
  • Dealing and executing trades for our clients over the phone (after a relevant training)
  • Providing clients with technical support with our front-end platforms and chart packages
  • Conducting audit checks and client administration tasks
  • Participating in and running various local and international projects or initiatives

We offer:

  • Competitive salary
  • Hybrid working model
  • Private healthcare for you and your family (Medicover)
  • MyBenefit system (you can choose: Multisport card, vouchers etc.)
  • Life insurance (Generali)
  • Unlimited LinkedIn Learning access
  • Comprehensive global and local onboarding process – to the company and to your role
  • 2 additional days off a year for voluntary work
  • 1 additional day off to celebrate your birthday :)
  • Professional development and growth opportunities
  • Work with an international, diverse and talented team
  •         … and more

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