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Team Manager
Ref. No: 7822
For our Client - a global pharmaceutical company with SSC in Cracow- we are looking for candidate for a position of Team Manager
Region: Kraków, małopolskie
Requirements:
3+ years of managerial experience in managing IT or relevant business support area
5+ years of professional experience within IT support or Finance system support area
University degree (Finance or IT) or relevant working experience
English at C1
Well-developed understanding of IT systems and tools
Working knowledge of key IT processes around service delivery and operations, especially Incident Management (ITIL)
Affinity with IT and experience deploying IT solutions or acting as a super user for IT, Finance or Procurement solutions
SAP knowledge is an advantage
Experience in multicultural environment and working in virtual team advantageous
Strong drive to developing self and others
Strong communication and stakeholder management skills
Mature attitude towards challenges and result oriented behavior
Decision making skills
Strong business partnering skills
Ability to engage stakeholders with different priorities and objectives
Responsibilities & tasks:
Managing performance and development of the assigned team (including recruitment, monitoring performance levels, motivation, and individual development, planning, organization of work including managing daily workload)
Managing daily tasks of the team assigned, deciding and initiating relevant operational actions, while consulting tactical and strategic decisions with the IT Service Desk Manager, ITSD and BPSS
Drive standardization and optimization initiates for the Team and process in scope, including development of standard ways of working and internal KPIs
Providing input to develop and transform existing processes and policies to Global Process Owner and GBS Transformation team
Managing stakeholders with the strong drive in change management to execute transformation and standardization strategy
Owning the development of business processes documentation – Work Instructions and guidelines are updated
Monitoring KPIs – assuring timely reporting and analysis
Monitoring external benchmarking, user and customer satisfaction and initiates actions for improvement
Managing escalations and non-standard queries
Excelling the process in scope together to develop effective ways of working and optimal processes
Supporting and contributing to development of high performing culture in GBS and overall success of GBS
Stimulating cooperation across GBS Teams, processes, systems to ensure alignment
Leading and participating in critical projects, improvement initiatives, and migrations
Being accountable for meeting the budget targets for the area of responsibility
We offer:
Possibility to develop in a global, international environment
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