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Team Manager Ref. No: 7822

For our Client - a global pharmaceutical company with SSC in Cracow- we are looking for candidate for a position of  Team Manager

Region: Kraków, małopolskie


Requirements:

  • 3+ years of managerial experience in managing IT or relevant business support area
  • 5+ years of professional experience within IT support or Finance system support area
  • University degree (Finance or IT) or relevant working experience
  • English at C1
  • Well-developed understanding of IT systems and tools
  • Working knowledge of key IT processes around service delivery and operations, especially Incident Management (ITIL)
  • Affinity with IT and experience deploying IT solutions or acting as a super user for IT, Finance or Procurement solutions
  • SAP knowledge is an advantage
  • Experience in multicultural environment and working in virtual team advantageous
  • Strong drive to developing self and others
  • Strong communication and stakeholder management skills
  • Mature attitude towards challenges and result oriented behavior
  • Decision making skills 
  • Strong business partnering skills 
  • Ability to engage stakeholders with different priorities and objectives 


Responsibilities & tasks:

  • Managing performance and development of the assigned team (including recruitment, monitoring performance levels, motivation, and individual development, planning, organization of work including managing daily workload) 
  • Managing daily tasks of the team assigned, deciding and initiating relevant operational actions, while consulting tactical and strategic decisions with the IT Service Desk Manager, ITSD and BPSS
  • Drive standardization and optimization initiates for the Team and process in scope, including development of standard ways of working and internal KPIs 
  • Providing input to develop and transform existing processes and policies to Global Process Owner and GBS Transformation team
  • Managing stakeholders with the strong drive in change management to execute transformation and standardization strategy  
  • Owning the development of business processes documentation – Work Instructions and guidelines are updated 
  • Monitoring KPIs – assuring timely reporting and analysis 
  • Monitoring external benchmarking, user and customer satisfaction and initiates actions for improvement 
  • Managing escalations and non-standard queries  
  • Excelling the process in scope together to develop effective ways of working and optimal processes 
  • Supporting and contributing to development of high performing culture in GBS and overall success of GBS 
  • Stimulating cooperation across GBS Teams, processes, systems to ensure alignment 
  • Leading and participating in critical projects, improvement initiatives, and migrations 
  • Being accountable for meeting the budget targets for the area of responsibility  


We offer:

  • Possibility to develop in a global, international environment
  • Opportunity to take part in training programs
  • Benefits package
  • Great working atmosphere