Przepraszamy, ta oferta pracy jest już nieaktualna !

Team Leader of IT Support Ref. No: 8019

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.


It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.


As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków , małopolskie


Requirements:

  • Min. 5 years of professional experience in SSC/BPO service environment, preferably in the area of IT Support or Customer Service
  • Professional experience in people management
  • Very good German and English skills
  • Command of MS Office
  • Project Management  and Change Management skills
  • People management and coaching  skills
  • Analytical and problem solving skills
  • Service and customer oriented
  • Excellent communication, presentation and co-operation skills
  • Decision-making skills
  • Very good planning & organizing skills


Responsibilities:

Team Leader manages team performance and conducts regular analysis of achievement of team targets with regard to timeliness, quality and efficiency, strives for continuous improvement of team’s performance, “first time right” level and increase of customers’ and end users’ satisfaction, while assuring continuous increase of process efficiency and compliance.

The Team Leader oversees professional development of team members and enforces company values among them.

 

People management

  • Oversees day-to-day team’s operations and performance to achieve team objectives with regard to timeliness and quality
  • Manages resources and capacity of the team; monitors and distributes workload within the team
  • Delegates tasks and sets deadlines for the team
  • Defines performance goals for each team member and supervises their professional development
  • Conducts yearly performance appraisal of team members; makes decision about promotion, yearly bonus and salary review
  • Fosters talents and supports high potentials to prepare them for the future roles/assignments
  • Motivates team members to continuous improvement of quality of team performance and professional development; enforces company values within the team
  • Communicates organizational changes and supports team members during all phases of change process
  • Defines training needs and provides coaching for team members
  • Plans and organizes team building activities
  • Performs administrative duties

 

Service Management

  • Cooperates with various stakeholders (operations and process management, clients’ representative, third parties, team members etc.) to achieve operational excellence and client’s satisfaction
  • Proactively communicates risks/performance issues along with plans of its elimination
  • Prepares standard internal/customer reports with regard to volume and performance; conducts KPI analysis
  • Performs various analysis for internal and external stakeholders
  • Leads or participates in calls/workshops with the clients, conducts presentations during clients’ visit
  • Assures that agreed Reclamations management is applied; conducts regular analysis of submitted reclamations/escalations
  • Conducts quality improvement sessions with the team (proper RCA and action definition)
  • Actively cooperates with Process Management to optimize and standardize client’s processes
  • Generates process improvement ideas, collects input and communicates with various stakeholders with regard to process changes
  • Ensures that process documentation is updated on the regular basis by SMEs and that all team members act according to the relevant SOPs and data protection regulations
  • Participates in and/or oversees knowledge transfer of client processes to achieve fulfillment of all agreements with the client and high quality of service after migration


We offer:

home

Flexible working time and place adjusted to employee’s needs

local_hospital

Private medical care for employees and their family members

trending_up

Challenging work environment and growth opportunities


Pozostałe oferty tego pracodawcy:


HR Advisor / Nr ref.: 7606
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
GL Accountant / Nr ref.: 7605
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Młodszy Specjalista ds. HR z językiem niemieckim / Nr ref.: 7607
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Pracownik biurowy ze znajomością języka niemieckiego / Nr ref.: 7608
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie $Offer['publicId']
Junior HR Advisor / Nr ref.: 7607
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie $Offer['publicId']
Absolwenci/ studenci ze znajomością języka niemieckiego / Nr ref.: 7616
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
OTC Accountant / Nr ref.: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Procurement Specialist with German / Nr ref.: 7628
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Operational Buyer with German / Nr ref.: 7630
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller with German / Nr ref.: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
OTC Junior Accountant / Nr ref.: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
PTP Junior Accountant / Nr ref.: 7611
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller / Nr ref.: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Młodszy Księgowy / Nr ref.: 7629
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Strategic Buyer with German / Nr ref.: 7652
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Młodszy Księgowy z j. niemieckim / Nr ref.: 7643
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Customer Service Advisor with German / Nr ref.: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Support Agent with German / Nr ref.: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Accountant GL / Nr ref.: 7605
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Reporting Specialist / Nr ref.: 7644
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Germanista / Nr ref.: 7740
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Financial Accounting Specialist with German / Nr ref.: 7741
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
SuccessFactors Solution Architect / Nr ref.: 7752
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
HR IT Project Manager / Nr ref.: 7753
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Software Developer in Data Analytics Team / Nr ref.: 7762
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
PTP Accountant / Nr ref.: 7611
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Customer Service Advisor with German (Business Travel applications) / Nr ref.: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
SAP Support Specialist with German / Nr ref.: 7883
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Specjalista ds. HR z językiem niemieckim / Nr ref.: 7606
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Cash Collection Specialist / Nr ref.: 7910
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Cash Collection Specialist / Nr ref.: 7910
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Księgowy / Nr ref.: 7957
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Buyer with German (Construction category) / Nr ref.: 7969
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Strategic Buyer with German (Facility Management category) / Nr ref.: 7991
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Absolwenci Turystyki / Nr ref.: 8009
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
IT Consultant – SAP Basis / Nr ref.: 8021
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
IT Consultant - Web Applications / Nr ref.: 8023
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Software Developer in Data Analytics Team / Nr ref.: 7762
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
HR IT Product Manager with German / Nr ref.: 8038
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Financial Controller / Nr ref.: 8041
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Tax Specialist / Nr ref.: 7625
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Financial Controller / Nr ref.: 7788
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Finance & Controlling Manager / Nr ref.: 8063
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior Talent Sourcer/ Off-site recruiter with German / Nr ref.: 8068
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Junior Recruitment Specialist with German / Nr ref.: 8070
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior HR Advisor - Travel & Expenses / Nr ref.: 8071
Lufthansa (LGBS) – stanowiska HR
location_on Kraków, małopolskie $Offer['publicId']
Process Architect Procure to Pay / Nr ref.: 8078
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
HR Advisor - Travel & Expenses / Nr ref.: 8071
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Procurement Process Manager – Supplier Qualification / Nr ref.: 8081
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Specialist – Reporting, Data Management Services & Solutions / Nr ref.: 7644
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Corporate Design & Media Production Specialist / Nr ref.: 8077
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']