Subject Matter Expert OTC Ref. No: 7674

For our client, newly established center in Cracow we are looking for Subject Matter Expert  OTC who will join the team.

Region: Kraków, małopolskie


  • Extensive experience of a direct (business to consumer) retailer end to end Omni channel processes
  • Strong technology/applications understandings in end to end Omni-channel retailers (CRM, Web, Stores, SAP S4)
  • Extensive knowledge of accounting, reporting and analysis, acquired through related work experience in increasingly complex roles
  • Lean or Six Sigma Certification a plus
  • Capable of directing the resolution of complex or unusual business problems while applying advanced analytical thought and judgment
  • Ability to analyse financial and operating statistics and provide meaningful feedback
  • Highly motivated, deadline driven, and ability to communicate effectively (verbally and in writing)
  • Have the ability to motivate and encourage a productive working environment
  • Comfortable working with senior leadership
  • Working in a fast-paced team environment with high volume activities and changing priorities

This role is responsible for:

Process Design, Performance and Governance


  • Own relationship with BlackLine by keeping up to date with all latest developments and releases, attending webinars, analysing opportunities, summarising and communicating them to the team
  • Supporting Financial Control Manager in decision making for further enhancements and change requests, providing expertise
  • Be a point of contact between Direct sales Team and BlackLine Technical support desk, logging & tracking incident tickets, assisting in implementation of changes
  • Be responsible for testing of changes in BlackLine sandbox, performing regular maintenance and scheduled refreshes
  • Create and maintain BlackLine matching rules & matchsets
  • Import & maintain datasets from PSPs (payment Service Providers)
  • Perform Data validation & analyse match rates
  • Maintain various tables in BlackLine, manage alerts
  • Provide SME assistance to Direct Team, with oversight of all BlackLine technical queries from the team

Revenue Protection

  • Retain oversight of overall processes by continuously updating Failed capture documentation with latest changes
  • Develop, align & implement processes for manual capture of payments across different markets
  • Book & track CRs (Change Requests) for the faults identified during monthly review of Failed Capture statistics & reports
  • Support Revenue Leakage Analyst providing SME knowledge in identifying reasons for failures
  • Contribute in conversations regarding set-up of new Markets, channels or PSPs with assessment of proposals from Failed Capture activity point of view


  • Provide Direct Sales expertise in various forums like: Payment Governance Group, FCoE/Retail alignment, Profit Protection, Retail Ops etc., assessing impact of new proposals on Direct Sales reconciliation & Failed Capture activities
  • Chair specialist forums, keeping ownership of issues raised and updating stakeholders on progress
  • Driving change and improvements by raising & tracking CRs (Change Requests)
  • Creating and reviewing BRDs, providing sign-off from Direct
  • Driving process of standardisation of Direct processes across different markets, PSPs & channels
  • Liaising with 3rd parties (PSPs), keeping current with timing and impact of all latest developments
  • Co-ordinating and reviewing BVT (Business Validation Testing) within the Direct Sales Team
  • Provide SME expertise at a high level (unusual incidents) for the BAU with team, coaching team members
  • Projects – assessing impact and rolling changes out into BAU
  • Implementing and monitoring controls like Credit risk policy (WIP), liaising with stakeholders and putting in place credit limits for Marketplaces
  • Maintaining a network of contacts withing the business (RACI)
  • Supporting Financial Control Manages by providing regular updates on forthcoming changes and flagging up escalation points

Transition of processes

  • Participate in detail design of processes to be transitioned to the centre
  • Oversee transition ensuring work is transitioned timely and in line with expectations
  • Ensure effective stabilisation of processes transitioned

People and Culture

  • Cultivate Dyson culture and values of being Different, Authentic, Pioneering
  • Build trusting relationships with Finance stakeholders
  • Ensure on-going training for teams
  • Champion culture of continuous improvement and reward individual and team successes

We offer:

  • Possibility to take part in creating new GBS centre and to shape its future
  • High autonomy, decisiveness  and independence in acting
  • Opportunity to work in a fast growing company, pioneer in its field
  • Work in the centre of Cracow
  • Extensive training program – internal and external
  • Private healthcare
  • Cafeteria package