Salesforce Consultant and 2nd Level Support Ref. No: 7998

For our client, an international company that decided to open Centre of Excellence in Kraków we are looking for Salesforce Consultant and 2nd Level Support.

Region: Kraków, małopolskie

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Requirements:

• Higher degree (university) in business administration, and/or business informatics
• Minimum Salesforce Admin Certification ADM – 201, more certifications in the area of Field Service and Pardot would be beneficial
• 3-5 years of experience with Salesforce Sales Cloud, Service Cloud
• Experience in Field Service Lightning would be a plus
• Strong process knowledge in Sales and/or Service business area (Marketing as an asset)
• Understanding of interfaces and web services
• Process experience with integrated sub-systems (SAP ERP etc.)
• Fluent English is a must and German is a plus
• Customer-oriented
• Advisory mind-set
• Resilient and assertive
• Team-player
• Ability to explain technical aspects simply to the business
• Ability to translate business requirements into technical aspects
• Independent / Self-reliant

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Responsibilities & tasks:

• Responsible for consulting, conception, planning as well as participation in implementation of strategic and international projects in the CRM environment for the Bystronic Group in Sales and/or Service
• Global 2nd Level Support for Salesforce including Mobile CRM and interfaces to various surrounding systems (SAP, CPQ, Jira Ticketing, SharePoint…)
• Customizing and running documentation
• Checking new requirements from departments (Business Analysis) as specialist to their feasibility and submits solution variants
• Continuous analysis of business processes with the goal of process optimization through the development of innovative solutions, including implementation by means of customizing
• Supervises, coordinates and monitors external CRM developers and activities
• Independent execution and implementation of projects and close cooperation with internal stakeholders as well as external service providers

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We offer:

• Work in an international environment in newly established Centre of Excellence
• Unique opportunity to participate in Centre creation and contribute in processes design
• Wide range of responsibilities, development opportunities, and impact on daily activities
• Trainings and possibility of professional development
• Fantastic work atmosphere
• Benefit package including LuxMed private healthcare, Multisport card, group insurance

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