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Operations Manager Ref. No: 7688

For our Client, Shared Services Center in Cracow, we are looking for the Candidate for the position described below.

Region: Kraków, małopolskie


Requirements:

  • University diploma (preferably Business / Finance / Economy / Management)
  • Very strong proven managerial skills
  • Very good understanding of Finance & Accounting and Procurement processes 
  • Fluency in English
  • Min. 8 years experience in BPO or SSC organization, with a very solid experience in managing teams 
  • Ability to influence the senior management
  • Good client facing and presentation skills
  • Change management skills
  • Open for challenge, continous process and teams improvements
  • Proactive, with good anaitical skills, well organized


Responsibilities:

  • Manages the AP and/or AR operations of all transitioned Business Units
  • Ensures the delivery of a high quality, customer focused, service on a daily basis to the BU in accordance with agreed Service Level Agreements
  • Ensures that all targets and deadlines defined in KPIs and SLAs are met according to BU’s expectations and agreement
  • Maintains and develops process controls to secure the completion of above
  • Assigns priorities for operations and high quality services delivered to the Client
  • Ensures that all deliverables for the project are identified, tracked, followed and executed on ongoing basis
  • Follows the engagement’ budget and perform budget analyses
  • Manages the team of Operational Team Leads, manages their performance and provide guidance if required
  • Secures sufficient pool of resources to perform operations
  • Based on the scope and forecast, identifies the recruitments needs both in regards to team size and profiles for recruited employees
  • Promotes Continuous Improvement culture - strives to simplify, standardise and improve processes across all countries towards quality / productivity improvements
  • Ensures that appropriate controls are implemented to reduce the risk delays and errors
  • Ensures IMS / Security requirements are met both in terms of teams behaviour and engagement documentation


We offer:

  • Possibility to develop in a global, international environment
  • Opportunity to take part in training programs
  • Benefits package
  • Great working atmosphere