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Team Leader in Customer Service Department with French
Ref. No: 7445
Our Client is a global leader in providing products and systems within healthcare and life sciences which is active in over 40 countries. The company’s SSC in Krakow provides mainly financial, customer service and HR services to the entities within the Client’s Group.
To newly established global Training Coordination team, we are looking for candidates willing to support the process of knowledge transition as well as implementation of training content management, development as well as training delivery in a new model.
If you are interested in helping to build a new department within an existing SSC we invite you to read on!
Region: Kraków, małopolskie
Relevant experience in a Shared Services or similar environment, preferably on Team Leader or Team Coordinator position
Fluent French (written and oral) as well as at least very good English are required
Advanced knowledge of Microsoft Office, (especially Excel)
SAP knowledge will be a strong asset
Proven successful track record of working with different countries and cultures
Very good communication skills, ability to maintain professional business contacts with internal and external customers
Pro-active, improvements driver, problem solver
Managing Customer Service operations (e.g. Sales and Service Orders processing, Invoicing, Contracts Management, Disputes resolution and other) for assigned team on a day-to-day basis to meet the decided objectives, targets and metrics
Coordinating daily work and customer availability of the team, taking into consideration internal and external Customers’ working calendars
Ensuring that quality and operational excellence objectives and targets are fulfilled for the team
Delegating the targets to the team member through regular communication, planning and performance reviews
Providing an operational support to team members, as well as being responsible for their coaching and development
Monitoring the competence development within the department
Working together with management on employees motivation and engagement
Handling client & customer communication and escalations
Monitoring, interpreting and reporting key performance indicators
Designing, developing and approving process documentation based on knowledge transfer and gained experience
Initiating and driving, participating and leading local and global processes improvement initiatives
Complying and ensuring the operation is in line with company’s policies and procedures
Identifying issues or risks and proactively working to resolve them, involving management on a needed basis
Very attractive working conditions
Interesting and stable job in multinational organization
Friendly work environment in an open and friendly organizational culture in a modern med-tech company
Jesteśmy jedną z pierwszych agencji rekrutacyjnych i firm doradztwa personalnego w Polsce. Od 1991 roku wspieramy działania HR z zakresu rekrutacji i konsultingu wśród czołowych firm prowadzących działalność na polskim rynku.