Przepraszamy, ta oferta pracy jest już nieaktualna !
IT Service Management Consultant
Ref. No: 7526
For our client, an international company located in Krakow, due to the intensive development, we are looking for candidates interested in the role of IT Service Management Consultant.
Region: Kraków, małopolskie
You are a great Candidate if:
You have at least 3-5 years of experience in working with established IT Service Management practices in a corporate environment
You have at least 1 year of direct IT operations/service management experience ideally in the FMCG industry
You are a certified ITIL v3 Practitioner with expert understanding of the Service Design, Transition, Operation stages or equivalent ITIL v4 Service Management practices
You have experience facilitating requests and tasks across technical teams, third party vendors and internal customers
You instil trust and confidence by communicating with authority at any organizational level
You have excellent relationship skills for dealing with customers, vendors and management
You are both communicative and a good communicator at operational and tactical levels across a diverse landscape of technology partners
You can deal with ambiguity stemming from dynamic business and organizational plans
You are flexible and adapt to changing priorities with promptness, efficiency and ease
You have a strong ability to work independently and manage your own time
Your responsibilities will include:
Identify potential bottlenecks and their underlying causes that affect the product and propose how to resolve them
Maintain awareness of emerging cultures, methods/methodologies, best practices and evaluate them for applicability (DevOps, ITIL, MOF, SIAM, VeriSM, etc.)
Maintain awareness of relevant technology platforms used in the Commerce domain and how they are deployed to build internal products and services (Dynamics 365, Hybris Commerce, Magento, Salesforce)
Ensure all Product teams measure contractual SLAs/KVIs and publish performance results
Monitoring the effectiveness of the delivery teams against SLA/KPI’s, driving through change as needed to deliver continual service improvement
Demonstrate with passion how a service mindset serves a maturing agile organization
Ensure that the overall company standards and best practices are adhered by (i.e. Quality, Compliance, Service Management)
Prepare and coordinate regular IT Service Reviews for D&T Commerce solutions that cut across all technical layers
Coordinate work with any partner organizations related to ITSM initiatives for D&T Commerce
Set-up and maintain service offerings and service catalogues for D&T Commerce solutions in the ITSM tool (currently ServiceNow)
Contribute to and/or coordinate the development of ITSM deliverables such as current state assessment reports, future state designs, requirements documents, IT process flows, operational procedures, etc.
Maintain awareness on state of health for each technical layer in our D&T Commerce solutions to enable rapid intervention if required
Deliver simple and effective messages to IT & non-IT audiences enabled by a good understanding of how changes in the Application, Integration, Infrastructure dimensions effect the final customer experience
Produce meaningful and accurate reports in tools like Excel, PowerBI, or other reporting suite
Rapidly identify and diagnose poor service performance, its underlying causes and articulate improvement plans to correct it
Work with IT teams to teach and mentor on Incident Management, Problem Management and Change Management practices
Provide advice to the D&T Commerce team and individual Product teams on what opportunities and risks are foreseen for our portfolio of Products and solutions
Liaise effectively with business owners (non-technical), technical owners and other stakeholder groups (e.g. Information Security, PMO, etc.)
Employ proficient analytical, problem solving and decision making skills to mature IT services and practices within/across Product teams in D&T Commerce
Take command of crisis or degraded service situations and deliver results that are understood and accepted by senior stakeholders
Ta strona używa cookies. Dowiedz się więcej o celu ich używania. Korzystając ze strony wyrażasz zgodę na używanie cookies, zgodnie z aktualnymi ustawieniami przeglądarki. Dowiedz się więcejAkceptuję